Remove Customer Experience Remove Digital Strategies Remove Management Remove Online
article thumbnail

Develop Your Digital Strategy for Flexibility & Relevance

ZootBlog

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

article thumbnail

Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Florida Retail Reopening Fails To Draw Consumers

PYMNTS

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 In all these cases, merchants are going to have a multi-channel strategy. Stores must do their best to provide a positive customer experience amid the COVID-19 crisis.

Florida 205
article thumbnail

Banks Should Make 2024 a True ‘Year of Digital’

Gonzobanker

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digitalstrategy. Due diligence is your friend.

article thumbnail

Helping FI’s Develop Their ‘FinTech Sense’

PYMNTS

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169
article thumbnail

Chipotle On Capturing Loyalty Program Members Amid Rising Pandemic-Driven Digital Sales

PYMNTS

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customersdigital experiences to match those it offers in-restaurant. percent of restaurant customers said that the only reason they don’t use loyalty programs is because their restaurants do not offer them.

New York 214
article thumbnail

Channel Strategy for Corporate Banking: Is Your Bank Paying Enough Attention?

Celent Banking

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100