Customer Experience Digital Strategies Events Innovation 
Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Customers who are expecting to forever change their behaviors.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure.
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Gonzobanker
JULY 20, 2022
The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.
PYMNTS
JUNE 1, 2017
This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.
Insights on Business
MAY 12, 2017
In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.
Insights on Business
JULY 1, 2019
Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.
Accenture
JULY 20, 2017
The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance.
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