PYMNTS

JULY 24, 2020

Nike Restructures Corporate Leadership In Digital Push . Nike unveiled multiple changes to its top leadership Wednesday (July 22) as it seeks to accelerate its digital business as well as streamline customer experiences with a Consumer Direct Acceleration (CDA) roadmap. Salesforce Boosts Payments Capabilities For Users.

Fraud 159

Fraud Leadership Kentucky social media 159

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

American Banker

MAY 17, 2016

Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking. Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing.

Customer Experience 42

Customer Experience Digital Banking Fintech Technology 42

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JUNE 21, 2019

In an interview with Feedzai Chief Product Officer Saurabh Bajaj , the executive told PYMNTS that consumers who have embraced mobile banking don’t want to interface with people or paper when opening their accounts. The Challenger Banks. Ideally, they want to tackle forms on their tablets or smartphones.

Customer Experience 108

Customer Experience Data Mobile Risk Management 108

The Financial Brand

AUGUST 3, 2020

The upstart challenger bank becomes the first to get OCC approval. Banking experts and Varo's CEO explain the potential impact. The post Varo Disrupts Status Quo as First Fintech with National Banking Charter appeared first on The Financial Brand.

National 34

National Fintech Branding Customer Experience 34

Gonzobanker

DECEMBER 14, 2023

Through a unique reverse merger structure and $400 million P/E injection, PacWest made it through a ring of fire and the two have created a $36 California business banking franchise while helping to calm a bank panic in the spring of this year. Merger of Equals Deal of the Year (Bank) – Burke & Herbert Financial Services Corp.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. A national unemployment rate of 3.6% and a shocking 1.3%

Resources 139

Resources Leadership Technology Management 139

Gonzobanker

DECEMBER 22, 2020

John Beale , longtime CIO of City National Bank. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. There have been many come-and-go digital banks. To all the I.T. Axos is proving some staying power in difficult times.

Idaho 172

Idaho Community Industry Strategy 172

South State Correspondent

OCTOBER 28, 2022

While this was a big idea from the past, there was still lots of energy around moving banks to a public, private, or hybrid native cloud construct in their architecture. While no presenter touched on it, it was all digital bankers could talk about. We are still baffled why this is a debate, but it is. A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 31

Customer Experience Minneapolis Strategy Retail 31

Gonzobanker

DECEMBER 19, 2022

Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

NCR

JULY 19, 2016

While some of this is a reflection of macroeconomic issues, the primary – and growing – threat to banks and credit unions is related to the digital age we’re living in. Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations. However, all is not lost.

Innovation 40

Innovation Customer Experience Retail National 40

FICO

NOVEMBER 15, 2022

Digital banking is used by an estimated 93% of the UK adult population and is forecast to increase further within the next two years. By 2024, 435 million Europeans are predicted to be using online and mobile banking – up from 398 million today. Risk-Aware Marketing to Personalize Telco Customer Engagement.

Analytics 52

Analytics Fraud Case Study National 52

Gonzobanker

OCTOBER 3, 2017

What’s more, these mid-size banks are essentially driving no material deposit growth through contact centers and digital channels today. Mid-size banks cannot dominate the retail banking sector, but they can and should play harder for their fair share of this market.

Retail 60

Retail Strategy Marketing New Jersey 60

Gonzobanker

MARCH 9, 2016

Between the dominant national banks in America and the hundreds of fintech startups aimed at disrupting our industry, there lies a group of resilient mid-size financial institutions. Accenture has urged banks to embrace an “outside-in strategy to reinvent customer experience in the age of digital banking.”

National 60

National Innovation San Francisco Industry 60

The Financial Brand

FEBRUARY 11, 2020

As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant. The post Capital One Doubles Down on Chatbot with New Features and Marketing appeared first on The Financial Brand.

Capital 36

Capital Marketing National Branding 36

American Banker

MAY 24, 2016

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.

San Francisco 38

San Francisco Innovation Customer Experience Technology 38

Fintech Labs Insights

DECEMBER 5, 2016

Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication. Daon was involved in the development of many of the larger-scale biometric systems used by democratic nations around the world.

Security 12

Security Mobile Technology Virginia 12

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Now showing a combo consumer/mobile and platform on the CSR side. Nice demo, good job guys.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Very fast and cool.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. The thing that we’re hearing from customers is that many of their budgets have been frozen except for budgets for automation,” says Fetch CEO Melonee Wise.

Industry 101

Industry Technology Online Video 101

CB Insights

JUNE 3, 2020

However, the insurance agent that embraces emerging technology and understands shifts in customer expectations has a brighter outlook, especially in commercial lines. . As the insurance sector looks to rebound from Covid-19, technology will be core in improving operational efficiencies and customer experiences.

Lending 75

Lending Capital Online Marketing 75

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. They make streaming, interactive, and sharable apps to run on desktops, browsers and mobile devices.

San Francisco 12

San Francisco Video Fintech Data 12