PYMNTS

DECEMBER 30, 2016

Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Explore IBM Banking and Financial Markets Solutions.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Watch 10 Fintech Startups Pitch at Fintech Innovation Lab’s Demo Day (June 2020). Full stream of 28 insurtech startup pitches. __.

Risk Management 15

Risk Management Analytics Fintech Training 15

Independent Banker

FEBRUARY 29, 2020

And community banks continue to rise to that very request, evolving our organizations and introducing solutions that create a better customer experience. to deliver remarks at the Association for Financial Technology Spring Summit and hearing final pitches at the ThinkTECH Accelerator Demo Day in Little Rock, Ark.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Building blocks for a fintech world: Hands-on workshop. Fintech application development is supported in the IBM Cloud.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

William Mills

SEPTEMBER 25, 2018

3 second demo – combination of two methods for password – key/password and voice. Demoing from BofA chatbot that could not tell the user’s identity. However, they see their main value as helping to improve customer experience. ^SR Pretending it is a husband and wife demo. 09:34 am Cashoff.

Mobile 77

Mobile Customer Experience Lending Analytics 77

Gonzobanker

DECEMBER 17, 2021

A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.

Fintech 147

Fintech Strategy Leadership Lending 147

Insights on Business

OCTOBER 16, 2018

Take an incremental approach, prioritizing by business domain, responding to new regulations and keeping the customer experience front-and-center throughout. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits. Ready for anything.

Capital 157

Capital Tools System blockchain 157

Gonzobanker

SEPTEMBER 20, 2016

That doesn’t mean, though, that what attendees see are real demos of live systems. Lots of bot demos, including those from Personetics and Kore , which presented strong use cases (i.e, customer service and advice/guidance). In the context of the conference, security/authentication technology demos poorly. People (i.e.,

Conference 60

Conference Cards Analytics Technology 60

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? It saves time, it saves cost, and it dramatically enhances the customer experience.” ” “We have such great initial customers in the financial space,” Michaeli says.

Customer Experience 12

Customer Experience Online New York City Video 12

Insights on Business

FEBRUARY 6, 2019

Digital Humans are a next-generation interface that combines the best customer experience influencers from both man and machine, embodying an organization’s brand and creating significant value through emotional connection, personalization and consistency.

Technology 144

Technology Video social media Case Study 144

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Watch 10 Fintech Startups Pitch at Fintech Innovation Lab’s Demo Day (June 2020). Full stream of 28 insurtech startup pitches. __.

Risk Management 15

Risk Management Analytics Fintech Training 15

Insights on Business

FEBRUARY 10, 2019

Also, stop by booth 535 to see live demos and speak with blockchain experts. The solution is designed to help simplify and expedite procedures for the Letter of Guarantee (LG) process, with the goal of improving the customer experience, strengthening security and reducing costs for clients and the bank.

blockchain 128

blockchain San Francisco Industry social media 128

Fintech Labs Insights

APRIL 28, 2017

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date? SaleMove for its Engagement Platform and OmniBrowse solution that helps FIs meet or exceed the in-person customer experience online. At the end of the last demo, they chose their three favorites.

San Jose 28

San Jose Analytics social media Conference 28

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. OurCrowd is bringing a fintech solution to the process of sourcing and managing deals. Customer care turning into a customer journey. Simon Scheurer (CTO).

San Jose 40

San Jose Customer Experience Mobile social media 40

Fintech Labs Insights

OCTOBER 6, 2016

A look at the companies demoing live at FinovateAsia on November 8, 2016 in Hong Kong. Nexmo’s Verify SDK and API allow fintech companies to mitigate fraud, bypass common security challenges, and protect users by enabling phone verification for password replacement, 2FA, and more. Pick up your tickets today and save your spot.

Customer Experience 22

Customer Experience Fraud Innovation Fintech 22

Fintech Labs Insights

JANUARY 19, 2023

Wells Fargo plans to launch a Google Cloud-powered AI chatbot called “Fargo” in 2023* I was surprised to see Mr. Fintech Snarktank ( aka Ron Shevlin ) predict that 2023 will be “ the year of the chatbot in banking ” (and I believe the prediction was not made ironically, though with Ron it can be difficult to tell).

Knowledge Base 15

Knowledge Base Google Training Conference 15

Fintech Labs Insights

JULY 11, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. 200 speakers. 2,000 attendees (1,000 from financial institutions).

Las Vegas 12

Las Vegas San Diego Conference Austin 12

Fintech Labs Insights

AUGUST 2, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8/9, 2016. What does the world’s first fintech app store look like? Why it’s great: The fintech app store delivers faster time-to-market for digital account opening. Derek Corcoran, Chief Experience Officer.

Customer Experience 12

Customer Experience Fintech Marketing Company 12

Celent Banking

NOVEMBER 3, 2015

Last week my colleague Dan Latimore and I were at Money 20/20, which in four short years has become a “must attend” event in payments and Fintech. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

Fintech Labs Insights

MAY 2, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. Event Spotlight Tech meets finance in San Francisco 60+ demos. 100+ speakers.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

William Mills

MAY 11, 2016

I’m having a little trouble following their demo as it’s fast but I’m working on it. I’ve been in conversations with folks fro ForwardLane over the past two weeks and I’m really interested in their offering and their demo today. 01:15 pm 10 Reasons Why Fintech Startups Fail. Very good demo. Showing digital dashboards.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

05:44 pm That is a wrap on demos for the day. To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? v=tSR3jjaegjs.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

APRIL 19, 2016

A look at the companies demoing live to 1,500+ fintech professionals on May 10 & 11. CallVU provides its Mobile Digital Engagement Platform that combines rich digital, interactive media and voice into a new customer journey to deliver an engaging and collaborative customer experience. Register today.

Customer Experience 12

Customer Experience Software Fintech Mobile 12

William Mills

SEPTEMBER 9, 2016

An App Store for FinTech applications. Demo: Logging into App without the use of password. He is funny, this is so quick, he doesn’t need 7 minutes to demo. Construct bond portfolios that are customized and optimized for each client. Demoing: Character, Joe Wilkes who is a rising star investor.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

APRIL 26, 2016

A look at the companies demoing live to 1,500+ fintech professionals on May 10 & 11. Enhance customer experience. Register today. SaleMove enables organizations to engage online visitors the same way they would in person, using video, audio, chat, and co-browsing without any downloads or installations.

Video 12

Video Customer Experience Strategy Online 12

PYMNTS

JUNE 15, 2016

Sure there’s the the old favorite YouTube, which alone contains countless hours of product reviews, walk throughs, Chewbacca mask wearers, demos, live gaming video, etc., In past weeks the situation has been the polar opposite, as 97 percent (or more) has been tied to FinTech.

Branding 100

Branding Video Mobile Bitcoin 100

Fintech Labs Insights

JANUARY 26, 2016

A look at the companies demoing live to 1,500 fintech professionals. The Sandstone Technology BankFast Mobile App’s latest innovation combines the power of dual-persona banking, leveraging context and location to deliver a dynamic, adaptive customer experience. Register today.

Technology 12

Technology Customer Experience Fraud Mobile 12

Fintech Labs Insights

APRIL 7, 2016

A look at the companies demoing live to 1,500+ fintech professionals on May 10 & 11. Engage customers and build relationships through Kore’s best-in-class user experience. Removes customer service gaps to drive loyalty and revenue. Delivers a competitive advantage via superior customer experience.

User Experience 12

User Experience Customer Experience Operations Fintech 12

Fintech Labs Insights

AUGUST 4, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Daon’s IdentityX Platform provides convenient, fast, secure, multi-factor authentication in any channel using biometrics, verifying users in less than 3 seconds and improving the customer experience. Register today.

User Experience 12

User Experience Customer Experience America Security 12

Fintech Labs Insights

AUGUST 4, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Daon’s IdentityX Platform provides convenient, fast, secure, multi-factor authentication in any channel using biometrics, verifying users in less than 3 seconds and improving the customer experience. Register today.

User Experience 12

User Experience Customer Experience America Security 12

Fintech Labs Insights

JANUARY 26, 2016

A look at the companies demoing live to 1,500 fintech professionals. Investify sets new levels in wealth management and customer experience. Receive a fully digital customer experience from account opening to portfolio review. Register today. Features: Playfully define your personalized investment strategy.

Customer Experience 12

Customer Experience Software Management Strategy 12

Fintech Labs Insights

AUGUST 9, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Enhance customer experience. Register today. SaleMove enables organizations to engage online visitors the same way they would in-person, using video, audio, chat, and co-browsing without any downloads or installations.

Innovation Strategies 12

Innovation Strategies Strategy Video Customer Experience 12

Fintech Labs Insights

MAY 1, 2016

A look at the companies demoing live to 1,500+ fintech professionals on May 10 & 11. With Earnix Banking , bankers can leverage customer predictive analytics to align product and pricing decisions with corporate revenue, volume & risk goals. Register today. Marc Trudeau, Principal Consultant, Banking .

Analytics 12

Analytics Customer Experience Lending Software 12

Fintech Labs Insights

JANUARY 27, 2017

Come see eSignLive’s demo at FinovateEurope Feb 7 & 8. Blackhawk Network’s customer experience insights Featured in Loyalty360. Around the web. G2Crowd lists eSignLive as the top eSignature product for mid-market. This post will be updated throughout the day as news and developments emerge.

Customer Experience 12

Customer Experience Marketing 12

Fintech Labs Insights

JANUARY 12, 2016

A look at the companies demoing live to 1,500 fintech professionals. Lexmark’s latest innovation in customer onboarding is a voice-driven, customer experience incorporating mobile capture, authentication, workflow, instant decisioning, and digital signature capture. Register today.

Leadership 12

Leadership Video Customer Experience Mobile 12