Customer Experience Data Digital Banking Digital Strategies 
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. There are so many ingredients that make up a reliable customer experience program.
Gonzobanker
MARCH 28, 2024
Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Choosing a new partner is no small feat.
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Bobsguide
SEPTEMBER 5, 2022
Other banks have taken different approaches, including the use of video banking. The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. The way forward.
Cisco
APRIL 7, 2019
What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.
Gonzobanker
MARCH 24, 2021
Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Customers want easy and early access to their money with no overdraft fees. It involves trial and error.
Cisco
APRIL 7, 2019
What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.
Celent Banking
FEBRUARY 4, 2016
In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Banks are being challenged by the notion of “becoming digital.”
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