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Trust And Speed Light A New Path To Omnichannel Retail

PYMNTS

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

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USAT: Bridging The ‘Consumer Gap’ In Unattended Retail

PYMNTS

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131
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Why Are Half Of Millennials Still Using Print Coupons?

PYMNTS

But just when the last iPods started giving way to entirely online streaming services, millennial audiophiles suddenly fell back in love with vinyl records — a music format they never even knew growing up. How curious, it seems, that a similar thing is happening between millennial shoppers and mobile and physical coupons.

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Malls, Retailers, Hotels Benefit From Workforce Changes

PYMNTS

What about retail stores, restaurants and hotels? Technology is making it easier for the workforce to put in the daily eight (or 10, or 12) hours from their own homes, but another change is taking place: Using commercial space left behind by retailers, or in eateries or hotels, as communal areas of work. WeWork Efforts.

Retail 101
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Faster Cash Back, Happier Customers?

PYMNTS

Cash back programs are nothing new for financial institutions (FIs), but the banking industry may be well-served to take a few cues from the masters of rewards: retailers. For millennials, these cards simply don’t induce the same debt-based anxieties as credit cards. By comparison, just 20 percent cited death as a top fear.

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From BNPL to RTP, The Year In Payments Ends On Digital-First Note

PYMNTS

Millennials have shown remarkable interest in these solutions, which allow consumers to finance purchases with specific terms when they check out online. Millennials lead in the early adoption of BNPL, especially older “ bridge millennials ,” or those aged 32 to 41 who tend to have more purchasing power than their younger counterparts.

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Why Goodwill Regions Are Tapping Into Digital Marketplaces

PYMNTS

OfferUp Senior Manager of Business Development Daniel Azoulai said in an announcement for the partnership, “More than half of OfferUp’s 44 million annual users are millennials, and as our most engaged customers, are incredibly aware of their impact on the planet and the value of recommerce.” Price Comparison Shopping.

Regional 145