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A thoughtful approach to generative AI

Abrigo

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

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Can customer experience science fight fraud?

ABA Community Banking

Analytics, trained security people, and resilient solutions needed—and also engaged customers Risk Management Cyberfraud/ID Theft.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S.

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CFPB and federal banking agencies issue RFI on the use of artificial intelligence by financial institutions

CFPB Monitor

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. AI use by community institutions. Uses of AI. Cybersecurity.

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How to Win Small Business Loans This Year

Abrigo

With stiff competition from alternative lenders, non-bank financial institutions, and money service businesses who are pushing the boundaries of the traditional lending model, financial institutions can’t afford to deny the efficiencies and convenient customer experience of digitally enhanced loan systems. Knowing Your Customer.

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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

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Thinking Forward: Financial Services and the AI Revolution

Insights on Business

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The AI revolution has come to financial services.