Independent Banker
DECEMBER 31, 2022
(L-R): Union Savings Bank’s executive vice president, Rick Judd; vice president of digital channels Chris Barlow; and director of USB Innovation Center Peter Scotch at USB’s historical Main Street Danbury, Conn., Name: Union Savings Bank. Community banks have long been a bastion of relationship-focused service.
South State Correspondent
MAY 1, 2024
With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.
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South State Correspondent
JANUARY 30, 2024
The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%
Gonzobanker
APRIL 25, 2024
Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream.
Abrigo
MAY 5, 2022
A quick look at top banking podcasts worth a listen, according to Abrigo : 1. Banking Transformed 2. Banking with Interest 4. Breaking Banks 6. Banking on Digital Growth 7. Main Street Banking: A Podcast for Community Bankers 8. BankTalk 3. Ahead of the Curve: A Banker’s Podcast 5.
Independent Banker
SEPTEMBER 30, 2021
But for most community banks, building a trustworthy brand isn’t a conscious effort. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned fashioned customer service. billion-asset community bank.
South State Correspondent
OCTOBER 4, 2022
Banks often benchmark themselves to the categories and classes below published by the American Customer Satisfaction Index. To track if they are wowing the customer, banks compare their score to the benchmark. The average for community banks last year was a composite score of “80.”
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