Case Study Customer Experience Digital Banking Technology 
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. A lack of technology? Is it cost?
South State Correspondent
OCTOBER 26, 2023
Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.
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Celent Banking
JANUARY 20, 2017
Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.
PYMNTS
JANUARY 30, 2020
BMO has implemented several new technologies as part of its digital transformation. First was a method to scan checks and process deposits in real time, creating virtual deposit tickets and saving customers from filling out paper deposit slips. How The Digital-First Initiative Helped BMO’s Staff.
Chris Skinner
JULY 19, 2017
Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience.
Insights on Business
SEPTEMBER 13, 2018
From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.
Chris Skinner
JUNE 19, 2017
We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.
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