PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. This year, Capital One researchers found that treasurers are especially interested in mobile banking capabilities as they seek new tools for their profession.

Tools 100

Tools Capital Mobile Survey 100

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

South State Correspondent

MAY 13, 2024

Artificial intelligence (AI) has emerged as a powerful tool in the fight against financial crimes. More states require greater disclosure and control over what banks and card processors can charge. Non-sufficient funds (NSF) fees and credit card late fees are also under pressure and are expected to be curtailed.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. A Complex Field Of Factors .

Security 132

Security Fraud Cards Data 132

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

PYMNTS

OCTOBER 13, 2020

Merchants seeking to serve the rising wave of online shopping have their work cut out for them as they strive to fight fraud and verify consumers while also ensuring that these protective measures do not significantly disrupt the customer experience. Robust digital identification tools could help merchants better strike this balance.

Report 174

Report Fraud Tools Security 174

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges .

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

DECEMBER 22, 2016

21) it inked deals with two companies to bring digital gift cards to consumers. In one announcement, CashStar revealed that OpenSky, the online marketplace, is now offering digital gift cards to consumers for the first time thanks to the CashStar Commerce platform. “We The cards can be delivered instantly or at a future date.

Cards 100

Cards Customer Experience Tools Marketing 100

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

SEPTEMBER 22, 2020

The following Deep Dive examines how the increased use of mobile apps has led to a rise in friendly fraud as well as how fraud detection tools can help identify and mitigate these problems. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. How Friendly Fraud Develops.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K. billion valuation.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

JUNE 18, 2019

The fraudsters are very creative — and they use high-tech tools and artificial intelligence [AI] as well. They are constantly testing out network security patterns, and taking a very structured approach to [try] to break through our defenses. They are always learning from us, as we are learning from them,” she said. The AI Foundation.

Fraud 179

Fraud Data Cards Security 179

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. It estimates that each dispute costs $15-$70 for both card issuers and merchants.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

SEPTEMBER 15, 2020

In the new Digital Identity Tracker, Paine discusses why digital ID verification tools could hold the key to sharing platform satisfaction. They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

JUNE 2, 2020

The world of payments processing will be a very different place by the end of 2020 than it was at the beginning — one where securing transactions will take on a new priority for merchants and consumers alike. Firms like Braintree, Chase, Moneris and BlueSnap are already leveraging Kount’s fraud prevention tools. card transactions.

Compliance 137

Compliance Fraud Security Regulation 137

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

Perficient

NOVEMBER 19, 2020

When customers can apply for the Apple Card, for example , and receive approval and begin using it in minutes, patience with financial institutions that take longer will wear thin. How clear is the guidance we provide prospective customers? How long does it take to activate an account opened digitally?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. businesses paying millions of 1099 or contract workers, Galileo said.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

JANUARY 8, 2019

As fraudsters grow bolder, these brands are racing to implement new fraud protection services, as more instances of identity theft, digital payments fraud and gift card fraud emerge. credit card losses will exceed $12 billion. Any measure of security introduces friction. By 2020, it’s estimated that U.S.

Fraud 166

Fraud Retail Security Branding 166

FICO

AUGUST 24, 2021

Adam: At its most elemental, contextual intelligence provides the answer to a bank’s question, “What answer, to what question, do I need to know, at what moment in time in the customer journey, to make sure the transaction is legitimate?”. Doug: That sounds a lot different than, “Is this credit card transaction fraudulent?”.

Fraud 52

Fraud Tools Compliance ATM 52

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. Open banking happened.

Innovation 160

Innovation Security Innovation Strategies Data 160

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field.

Fraud 216

Fraud Branding Customer Experience Security 216

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. market debut. Deep Dive: How Banks Are Using AI, ML To Fight Account Opening Fraud.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

NOVEMBER 17, 2020

Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities. FIs can also combine these insights with robust data analytics operations to better profile their customers’ payment habits, making fraudulent activity easier to distinguish.

Fraud 223

Fraud Payments Survey Security 223

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 195

Examples Fraud Resources Risk Management 195

Abrigo

MARCH 4, 2022

billion by 2023, synthetic identity fraud impacts customers' experiences and creates costs tied to collections. The most common method for developing a synthetic identity scheme begins with the theft of a Social Security Number (SSN). Takeaway 2 Estimated to increase to $2.42 The largest ever bust out case to date? Multiplying.

Fraud 195

Fraud Cards Software Trends 195

PYMNTS

AUGUST 10, 2020

Kaufman said he believes that a more customized approach to content monetization can help viewers have a better user experience by providing payments options that meet consumers when, where and how they want so as to ultimately help convert them into full-fledged buyers. A Data-Driven Approach To Enhancing The Payments Experience.

User Experience 242

User Experience Payments New York City Tools 242

PYMNTS

SEPTEMBER 24, 2020

Mastercard Expands Digital Card Program To Include Instant Access, eWallet. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift. Closing The Paper Check To Instant Cash Flow Gap For America’s SMBs. Darden Restaurants Says Digital Accounted For More Than Half Of Off-Premise Sales.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. The challenge is doubled for two-sided marketplaces that connect customers and service providers.

Fraud 101

Fraud User Experience Customer Experience Tools 101

Cisco

JULY 12, 2021

Convenience is what consumers want, but they want it without compromising on the security of their data or their financial assets. That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. Every interaction builds trust.

Fraud 168

Fraud Mobile Security Customer Experience 168