Perficient

NOVEMBER 19, 2020

When customers can apply for the Apple Card, for example , and receive approval and begin using it in minutes, patience with financial institutions that take longer will wear thin. How clear is the guidance we provide prospective customers? Have we optimized our know your customer (KYC) procedures for digital account opening?

social media 309

social media Customer Experience Knowledge Base Mobile 309

South State Correspondent

OCTOBER 26, 2023

Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 22, 2017

A large number of banks and online sites still rely on knowledge-based authentication. The template-matching algorithms embedded in the Face Match technology automatically, [and] repositions the photo ID within the template frame by making necessary modifications in photo size or position. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

NCR

DECEMBER 20, 2017

The upside of this is increased convenience and a stronger customer experience , but the downside is a wider range of potential attack vectors for criminals to exploit and banks to defend against. As the Javelin research suggested, one technology that holds a lot of potential is biometric authentication.

Security 77

Security Knowledge Base blockchain Analysis 77

FICO

JULY 15, 2020

How digital transformation helps: A term you will hear frequently in discussions about digital transformation is “ customer centricity.” Customer centricity refers to the reengineering of people, processes, and technology, encircling the customer at the center. It’s the thought that counts. by Bill Waid.

How To 52

How To Study Analytics Knowledge Base 52

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Demo: Sezzle app with knowledge based authentication to link bank accounts. From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform.

Video 40

Video Mobile social media Analytics 40

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 221

Examples Fraud Resources Risk Management 221