PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. million.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JANUARY 22, 2020

“Over the last years, that shift [has intensified],” Parsons said, noting that about two generations ago, the first payment card was not even plastic, but paper — something most consumers today are unable to recall or likely believe. Desires sometimes contradict each other — or, at the least, serve to make a retailer’s job harder.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

JUNE 27, 2019

California-based FinTech Binji has just come out of stealth mode with a new consolidated card. A popular idea for FinTech, the card pairs a physical debit card with a link to a customer’s various digital bank accounts. Deep Dive: How Banks are Implementing AI and Biometrics to Improve the Customer Experience.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

SEPTEMBER 21, 2018

Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. million Americans experienced fraud in 2017, and roughly 30 percent were notified of a data breach last year — a 12 percent increase over 2016 — as bad actors stole nearly $17 billion from unwitting victims.

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

DECEMBER 28, 2018

Pierce said the consumer data shows that 13 percent of credit union members have been a victim of card fraud , and 4 percent have had their identities stolen in the last year alone. Moreover, Lynch told PYMNTS, the fraud is coming across on all channels. So, they are just as covered by fraud liability.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 8, 2019

The Millennial Challenge. Among the greatest opportunities for CUs lie some significant challenges, too — namely, tapping into and serving the financial needs of millennials. Pairing those strengths with robust credit card offerings, he said, helps CUs market a full suite of financial offerings that are comparable to marquee FIs. “As

United States 102

United States Millennials Course Lending 102

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience.

Security 100

Security CA Payments Big Data 100

PYMNTS

JANUARY 29, 2019

Drilling into the data a bit more, and which services and offerings are coveted by members, Fagan noted that fraud management is at the top of CUs’ tech agendas, while consumers want ease of use in loyalty and rewards programs. He added, though, that security remains the number-one reason why members choose a particular card.

Innovation 176

Innovation Fintech Data Community 176

ZootBlog

OCTOBER 11, 2016

The entire world has gone mobile—from millennials to grandparents. This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all.

User Experience 60

User Experience Mobile Data Las Vegas 60

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

JANUARY 19, 2021

And increasingly, those services are being leveraged in verticals such as online sports betting, where location must be verified at the time of the wager (to make sure the activity is in a legally permissible area) to help banks comply with international Know Your Customers (KYC) rules. Not all data are created equal, of course.

Data 227

Data Fraud Los Angeles Compliance 227

FICO

MAY 1, 2020

And how will banks increase their fraud protections?”. Why P2P Payments Need Fraud Protection. Simply put, rising P2P payment volumes make traditional account types (checking accounts) vulnerable for increased fraud. How Banks Can Protect against P2P Fraud. Setting up Safeguards. The next time you get one, read it.

Fraud 69

Fraud How To Payments ATM 69

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. times faster than card-based transactions.

Cards 60

Cards Fraud Apple Google 60

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Chip card reader for when customers are shopping online to improve security. Verifies the card and pushes that information onto the merchant. JC Ramey (VP, Bus.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. This is a very sophisticated fraud detection technology! ^SR.

Video 40

Video Lending social media Analytics 40

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Might be time to.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 4, 2017

Webster noted that WEX has expanded beyond its marquee fleet management solutions to embrace verticals including health care and travel, with the latter vertical being well-served by virtual cards. Merchants just know how to use those cards. They know how to process them” across hardware and software.

Payments 121

Payments Cards Examples Online 121

William Mills

SEPTEMBER 7, 2016

Customer Action Center that eliminates screen hopping and allows associate to be more effective for customers. 20% of customer interactions are assisted. With CRMnext, replacing a lost card or request a new pin is a one button process. Great for the associate and the customer. Drag and drop functionality.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

AUGUST 1, 2016

Dynamics offers issuers and their cardholders interactive payment cards and an authorization-based, real-time loyalty processing system. ebankIT’s platform offers financial institution clients an omnichannel experience. Finicity offers an API for companies to build financial apps.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. As a customer data validation service, the solution becomes more competitive and prevents fraud.

San Francisco 12

San Francisco Video Fintech Data 12

Gonzobanker

DECEMBER 19, 2016

see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. THE STINKIN’ FEDS AWARDS.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Ethoca provides collaboration-based technology solutions that close the information gap between card issuers and commerce merchants. Gro Solutions is dedicated to helping banks and credit unions grow by providing innovative digital customer acquisition solutions. Hedgeable is the first private banking platform for millennials.

Company 12

Company Software Analytics Mobile 12