NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Source: The Millennial Disruption Index.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

NOVEMBER 26, 2018

And for others, mobile apps can help encourage them to buy these kinds of sundries after filling up at the pump. Thorntons has moved into rewards and loyalty offerings for shoppers through Koupon Media’s mobile offer capabilities and Paytronix’s rewards program. While apps are used for gas station payments by only 4.5

Marketing 153

Marketing Mobile Millennials United States 153

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. Attracting Customers With Unique Brand, Financial Stability. CUs need to ensure that their operations are secured if they want to maintain member loyalty.

United States 174

United States Security Innovation Mobile 174

PYMNTS

OCTOBER 13, 2016

While mint chocolate chip ice-cream might be the way to a foodie’s heart, MintChip digital currency is not the way to a millennial’s mobile wallet, apparently — at least not in Liberty Village, Toronto. South Korea Is Mega Mobile. Korean consumers see no evil in mobile payments. is that Android mobile users in the U.K.

Mobile 100

Mobile Payments Apple Samsung 100

NCR

JUNE 29, 2016

Ever meet people who can’t remember what life was like before mobile devices? Turns out that was just a preview: Another Facebook executive, EMEA operations chief Nicola Mendelsohn, recently predicted that within five years Facebook “will be definitely mobile, [and] it will be probably all video.”. Has it really been that long?

Millennials 45

Millennials social media Video Tools 45

PYMNTS

JANUARY 21, 2020

One of the biggest questions that promises to play out in the larger world of restaurants — whether quick-service operations or others — is who will ultimately own their customers, and whether those businesses can get them back once they are lost to third-party delivery services and aggregators. Restaurants) never saw what was coming.”.

Mobile 148

Mobile Trends United States Online 148

Independent Banker

OCTOBER 29, 2014

Finding the right place, at the right pace in a volatile and uncertain mobile marketplace. Research and everyday observation show how consumers are increasingly using mobile technologies. But how far are they willing to go to do their banking on small mobile devices? By Collin Canright. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. Building a bank brand with impact.

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

FEBRUARY 18, 2020

Some operations like Chipotle are even rolling out store designs that feature pick-up windows to let order-ahead diners collect their items without having to enter the restaurant. based QSRs draw millennials consumers, with half of this age group reporting that they place more deliveries now than they did two years ago.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

FEBRUARY 11, 2020

For its three years in operation, Brandless generated no shortage of buzz with its concept of “private label for less” and the idea that the best brand is no brand at all. Under his leadership, the plan for the brand was to pivot into higher-margin, bigger ticket products such as CBD oil and move Brandless onto store shelves.

Branding 150

Branding Operations Leadership Millennials 150

PYMNTS

NOVEMBER 8, 2019

Same-store sales increased only 2 percent for quick-service restaurant (QSR) operator Shake Shack in the third quarter of 2019, disappointing investors. The latest QSR earnings report comes amid massive technological changes in that world as restaurant operators seek to improve all facets of their operations via mobile and digital technology.

Mobile 101

Mobile Operations Trends Millennials 101

PYMNTS

AUGUST 25, 2016

Can the biggest banks in the United States catch up to the millennial-beloved Venmo with their own P2P payments app? The service is designed for basic simplicity of use: Customers log in via mobile device and zip money from connected bank account to connected bank account across the system. So, will people excel at Zelle?

Millennials 100

Millennials United States Mobile Risk Management 100

PYMNTS

APRIL 19, 2018

The storied department store is a bit more than a brand at this point. Some have noted that Macy’s is a middle-market brand pitching to a middle class that no longer exists — or doesn’t exist in enough force to support its expansive business model. A lot has been written in recent years about everything that has gone wrong at Macy’s.

Millennials 101

Millennials Branding Retail Online 101

NCR

JULY 12, 2016

Millennial customers are quickly becoming key to the growth strategy of financial institutions, particularly in hyper-competitive markets where customer churn remains high. While millennials tend to judge a bank on the basis of its digital capabilities, they still also expect a human connection to advise them.

Millennials 40

Millennials Meeting Compliance Regional 40

PYMNTS

MAY 28, 2019

million buyers who operate in industries such as website development, logo design and blog writing. The company integrated GO-PAY into the GO-JEK app, which lets customers store money on their mobile phones, much like a digital debit card. Mallzee created a digital mall where consumers can compare many different retail brands.

Apple 159

Apple Mobile Fraud Branding 159

PYMNTS

FEBRUARY 11, 2019

The youngest of the bridge millennials – those 30- to 40-year-olds who today represent the first generation of connected consumers with spending power – will be having their mid-life crises at the age of 50. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores. The year is 2039.

Online 197

Online Retail Mobile Branding 197

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

MARCH 30, 2020

Particularly among younger consumers, the millennial and Gen Z “digital natives,” who, by the numbers, show a much greater affection for the physical store than their boomer parents and Gen X older siblings do. What Every Brand Needs For An Omnichannel Experience. So why aren’t digital natives shopping digitally?

Retail 177

Retail social media Millennials Branding 177

PYMNTS

AUGUST 14, 2019

Moving deeper into the quarter, inventory became a mounting problem due to a combination of factors, including a miss on key women’s sportswear private brands, a slow sell-through of warm-weather apparel and accelerated decline in the international tourism business. He noted that the second quarter got off to a slow start.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

JUNE 7, 2019

startup that operates an app where individuals sell items on social feeds, has raised $62 million in venture funding. Depop is targeted at millennials and members of Generation Z, with 90 percent of its active users aged 26 and under. According to Raga, trends are now set by individuals and not just brands. Depop, the U.K.

US 100

US Millennials Trends Capital 100

PYMNTS

APRIL 25, 2019

These are particularly popular among Gen Zers, the up-and-coming generation that is starting to nudge millennials out of the headlines. As a brand, they understand that this isn’t casual for many gamers – this is a big deal, and they’re stepping up in a big way to give students even more reasons to compete.”.

Retail 166

Retail America Video Millennials 166

PYMNTS

OCTOBER 21, 2019

21), the latest commerce operator to be on the verge of extinction in this age of digital and mobile. though they also operate under such brands as Motherhood Maternity and Pea in the Pod stores. Customers on Walmart.com can access styles from brands like C&C California, Butter Super Soft, Puma and BCBG.

Trends 101

Trends Retail social media Online 101

PYMNTS

JANUARY 20, 2017

There isn’t a solution on the market for grocerant operations. Online grocery shopping platforms cater to the center aisle while restaurant menu ordering systems lack the flexibility inherent in a grocerant operation.”. It’s being replaced with millennials popping into stores infrequently to buy specific goods.

Online 100

Online Millennials Analytics System 100

PYMNTS

DECEMBER 20, 2019

but after almost 50 years, it began to fade out in the 80s, disrupted by the emergence of store-branded credit cards. And if the credit options don’t appeal to consumers — and, in the case of younger consumers, even makes them actively hostile — that means they also aren’t working for the brands that offer them. “We

Millennials 137

Millennials Retail Tools Branding 137

PYMNTS

FEBRUARY 21, 2020

Restaurants need to meet guests where they are – and remain on-brand throughout the experience. Such methods as QSR mobile apps (6.2 percent of those medium-sized operators offer that option, compared to 4 percent of small operations and 3.4 percent of large operations. percent of QSR customers.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

AUGUST 16, 2018

16), an effort involving Shell , General Motors and mobile payments provider P97 that enables consumers to find and pay for fuel via embedded in-dash technology inside their vehicles. percent of respondents consider having the ability to pay for gas via mobile app to be “very” or “extremely” important.

Millennials 102

Millennials Mobile Payments Survey 102

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 6, 2018

With LevelUp, Grubhub can now offer restaurants that are part of its network order ahead/pickup in-store and new CRM/loyalty initiatives to their mobile wallets using LevelUp’s white label tech. When asked, mobile payments as an aspect of the acquisition was downplayed on the Grubhub earnings call. In February of 2018, Yum!

Online 125

Online Branding Mobile Millennials 125

Independent Banker

MARCH 15, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

Independent Banker

FEBRUARY 24, 2015

Texting millennials enters their private zone. Millennials want to be acknowledged. Millennials are leery and untrusting of sales pitches, but they’re eager for unbiased financial information and assistance. But do community banks know the unwritten rules of successfully engaging with millennials? Seek permission.

Millennials 70

Millennials Community Bank Community social media 70

PYMNTS

JULY 21, 2017

The rise in contactless payments has some additional data points in place to bolster claims that paying via mobile device is catching on, as promise transforms into practice. Cashless payments in China: Mobile, mobile everywhere, it seems. To the tune of trillions of dollars’ worth of mobile payments. billion pounds.

Millennials 100

Millennials Mobile Branding Retail 100

PYMNTS

MAY 14, 2020

According to Rich Bergsund, Wine.com CEO, the company has hired more than 500 people for its operations, customer service and live chat recommendations teams, while moving others to same-day shipping and a seven-day-a-week business cycle. Meanwhile, revenue from mobile devices increased by 55 percent to $65 million.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

OCTOBER 15, 2018

Kitchen United CEO Jim Collins told Karen Webster that, as the owner-operator of Montrose Town Kitchen & Grill in California, he had a front-row seat to this a few years ago when the Postmates delivery people first started showing up at his door. The biggest lesson is that restaurants need to rethink what they are in a fundamental way.

Millennials 145

Millennials Branding Online Retail 145

PYMNTS

FEBRUARY 1, 2019

The fourth quarter of 2018 was kind to Venmo and Zelle , the two big peer-to-peer (P2P) services that are battling for consumer loyalty and market supremacy — a fight that pits PayPal , the owner of Venmo, against the banks that operate Zelle. The numbers tell a story of ongoing growth and more consumer acceptance. million U.S.

Cards 179

Cards Payments Mobile Operations 179

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Rewards can help lure customers to a brand and keep them there. I think merchants and issuers alike see the value of rewards in creating a storyline for customers, enhancing the relationship with the brand and driving stronger loyalty,” he added.

Retail 137

Retail UX Cards Branding 137

PYMNTS

FEBRUARY 27, 2018

Rideshare platforms typically reach consumers through their own mobile apps — be it Uber , Lyft or a smaller player, like Bounce in San Diego. In all, it operates in 400 cities in North America and reveals all the choices a consumer has for a ride — giving exposure to smaller rideshares, as well as Uber and Lyft. They don’t want cars.

Tampa 103

Tampa Millennials San Diego Illinois 103

PYMNTS

JUNE 11, 2019

Many automakers are already looking into tools and mobile apps to add to the experiences of drivers through infotainment systems. From automakers to retailers and online platforms, companies around the world are tapping into connected commerce technology in automobiles and mobile devices.

Google 110

Google Mobile Technology Retail 110