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Are There Digital Strategy Lessons Financial Institutions Can Learn From Other Industries?

Perficient

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. You can view the webinar on-demand by going to The Financial Brand site at this location.

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Inside Chipotle’s Decade Of Digital-First Ordering Innovation

PYMNTS

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area.

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Retailers Rethink Store Concepts, Digital Strategies Amid New Realities

PYMNTS

Traditional retail locations, ranging from fashion and home furnishings to hardware and department stores, have been forced to make significant changes in the face of heightened competition from eCommerce giants like Amazon and omnichannel powerhouses, like Walmart and its online unit, Jet.com.

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A Bundle Of Contradictions: The Online Privacy Landscape

PYMNTS

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. What seems to be genuinely changing is consumer awareness of how privacy really works in the digital world. Except, maybe not. Privacy Changes. In fact, just 9 percent of U.S.

Online 101
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Ahold Delhaize USA Launches Peapod Digital Labs

PYMNTS

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100
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QSRs Battle For US Sales With Online Delivery And Payments

PYMNTS

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. But McDonald ’s Corp. million active members.

Online 101
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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Following customers’ lead on rolling out innovative ordering options and services has also been critical to keeping them engaged, So explained.