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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. One happens to be a national bank that I’ve been with for as long as I can remember. Open accounts digitally without the need to sign papers in person.

Data 294
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2021 GonzoBanker Awards

Gonzobanker

It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress.

Fintech 143
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2020 GonzoBanker Awards

Gonzobanker

Bankers started the year with good business plans, strong balance sheets, and optimism. Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness?

Idaho 172
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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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10 Big and Small Ideas From Gartner and Money 20/20 – Recap

South State Correspondent

Many of these problems are so complicated that if you are over 40, you will likely never see the full implementation of items like a central digital currency, the metaverse, a portable identity token, and seamless wearables payments. Almost every bank and brand we spoke with will increase their investment in these two areas for 2023.

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CEO Roundtable: Ideas for a successful 2023

Independent Banker

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

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The 2019 GonzoBanker Awards

Gonzobanker

They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. THE BANKING AWARDS.

Idaho 148