Branch Strategies, Community Bank and Retail

10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

MAY 31, 2023

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

Data

Data Branch Strategies Strategy Mobile

When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? appeared first on ABA Banking Journal.

Retail

Retail Branch Design Branch Strategies Resources

Efficiency now: 8 smart strategy tips

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. As we enter budgeting season, the answers might be found in a mix of strategies. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ?

Strategy

Strategy Community Bank Louisville Community

Webinars

Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

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Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services

ABA Community Banking

APRIL 5, 2024

Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according to a new bank customer satisfaction survey by J.D.

Survey

Survey Retail Branch Strategies Community Bank

Talking in a Digital World

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. Increasingly, more digitally connected consumers are saying yes to that question with their community bank. Some even assume their bank will interact with them however and whenever they want. Bob Meara, retail banking expert.

Community Bank

Community Bank Community Operations Retail

Community Banks in Ill., Ind., Set Plans for Branch Closings

American Banker

NOVEMBER 28, 2016

Two Midwest community banks plan to close a total of 11 branches and record charges to pay for the shutdowns.

Community Bank

Community Bank Community Branch Strategies Strategy

Old Dominion Hires Longtime Va. Banker as Retail Banking Director

American Banker

AUGUST 16, 2016

Old Dominion National Bank in McLean, Va., has hired Stephanie Lykins-Harvey, formerly of Cardinal Bank in McLean, as director of retail banking.

Retail

Retail National DC Branch Strategies

The Future for Banks Lies in Fewer Fees

American Banker

SEPTEMBER 6, 2016

Under pressure from regulators and consumer advocates, brick-and-mortar banks are now offering overdraft-free accounts. But online-only and community banks still have them beat as the type and number of fees associated with big-bank checking have multiplied.

Community Bank

Community Bank Community Regulation Online

Deposits Surge at Black-Owned Banks After Celeb Appeals

American Banker

JULY 20, 2016

Executives at several minority-owned community banks nationwide, including OneUnited Bank in Boston and Carver Federal Savings Bank in New York, say they have received a windfall of deposits in recent weeks, coinciding with the introduction of the Black Money Matters Project.

Boston

Boston Community Bank New York Community

How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?

American Banker

JULY 14, 2016

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

Regional

Regional Community Bank Community Mobile

Bucking Convention, These Banks Are Adding Staff in Their Branches

American Banker

MAY 24, 2016

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

Connecticut

Connecticut Florida Retail Branch Strategies

Mid Penn Bank to Open Second Branch in Fast-Growing County

American Banker

OCTOBER 7, 2016

Mid Penn Bank in Millersburg, Pa., is expanding its retail presence in one of the state's fastest-growing counties.

Retail

Retail Branch Strategies Community Bank Community

Tellers Should Be the Focus of a Bank's Succession Plans

American Banker

DECEMBER 28, 2016

As the banking environment demands a different skill set for those operating leaner branch networks, institutions should look at tellers as a longer-term human resource with growth potential.

Resources

Resources Operations Branch Strategies Community Bank

Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC

American Banker

OCTOBER 3, 2016

banks climbed nearly 6% year over year, to $11.3 trillion, even as the total number of banks and branches declined. Total deposits at U.S.

FDIC

FDIC Branch Strategies Community Bank Regional

Take Millennials' Stated Banking Preferences with Grain of Salt

American Banker

SEPTEMBER 1, 2016

The inconsistency between what millennials say on surveys and their actual behavior should make bank marketers skeptical about building programs around such research.

Millennials

Millennials Survey Marketing Branch Strategies

Beware the 'Cargo Cult' of Performance Targets

American Banker

JANUARY 2, 2017

Is your bank effectively mitigating the risk of 'managing to metrics'? The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Or could it be in danger of becoming a 'cargo cult'?

Management

Management Branch Strategies CA Community Bank

First Foundation to Buy Two PacWest Branches

American Banker

OCTOBER 4, 2016

has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,

Branch Strategies

Branch Strategies CA Community Bank Regional

Berkshire Hills in Mass. to Open Regional Headquarters in Albany

American Banker

OCTOBER 7, 2016

Berkshire Hills Bancorp in Pittsfield, Mass., plans to accelerate its growth in upstate New York by opening regional headquarters in Albany.

Regional

Regional New York Branch Strategies Community Bank

The One Question Every Bank Must Ask — And Answer

American Banker

JANUARY 4, 2017

Almost 40 years ago, a rock music legend asked a question that too many banks are failing to address today.

Branch Strategies

Branch Strategies Community Bank Strategy Community

Can the Underbanked Solve Banking's Branch Problem?

American Banker

MAY 25, 2016

The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.

Minnesota

Minnesota Company Branch Strategies Community Bank

Mortgage Gains Boost Umpqua's 3Q Profit

American Banker

OCTOBER 19, 2016

Record deposit growth, improved expense management and strong revenue gains from mortgage banking boosted Umpqua Holdings’ profits in the third quarter.

Management

Management Branch Strategies Community Bank Community

Can Banks Still Cross-Sell in 2017? Yes, But …

American Banker

DECEMBER 12, 2016

The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Branch Strategies

Branch Strategies Community Bank Regional National

Lifetime Achievement: Umpqua Holdings' Ray Davis

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

Regional

Regional Branding Innovation Branch Strategies

Tech Can't Replace a Sales Call (Yet), But It Can Make One Better

American Banker

NOVEMBER 23, 2016

Belmont Savings in Massachusetts isn't trying to fire or replace its employees who work the phones pursuing sales leads, but it has made some technological investments to get more out of them.

Massachusetts

Massachusetts Technology Branch Strategies System

Ethics Isn't the Only Reason to Rethink Sales Rewards

American Banker

NOVEMBER 18, 2016

Banks should focus on strategies to ensure their sales incentives programs actually help drive profits. Otherwise, their rewards programs are at risk of adding zero benefit to their bottom line.

Strategy

Strategy Branch Strategies Community Bank Analytics

Bank of North Carolina Gets Rebranded as BNC Bank

American Banker

NOVEMBER 1, 2016

has rebranded its banking unit to reflect its expansion beyond the Tarheel State. billion-asset company said in a press release Tuesday that Bank of North Carolina is now BNC Bank. BNC Bancorp in High Point, N.C.,

North Carolina

North Carolina Company Branch Strategies Community Bank

Wells Fargo's Sales Strategy: Good Intentions Gone Bad

American Banker

OCTOBER 26, 2016

The latest tale of wrongdoing tied to the financial services industry is the outcome of a smart customer-centered strategy that went awry. Now, bank customers will ultimately suffer the most.

Strategy

Strategy Industry Branch Strategies Community Bank

Wells Scandal Ups Ante on Compliance Officer Accountability

American Banker

DECEMBER 22, 2016

At a time when individual accountability at corporations is mounting, here is how compliance officers can detect and prevent fraud occurrences within their own firms.

Compliance

Compliance Fraud Branch Strategies Community Bank

Three Mistakes to Avoid When Closing a Branch

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To

How To Marketing Branch Strategies Community Bank

Wells Fargo Just Gave Small Banks a Big Gift

American Banker

SEPTEMBER 15, 2016

The scorcher at Wells is giving some community bankers an opening to differentiate themselves from larger institutions that seem fee-dependent or "too big to manage.".

Community

Community Management Branch Strategies Community Bank

Bank Efficiency Is Best in 6 Years; Can It Last?

American Banker

SEPTEMBER 12, 2016

Years of branch closures and job cuts are paying off for banks in the form of much-improved efficiency ratios. But with low interest rates still crimping profits, banks remain under pressure to continue reducing expenses.

Branch Strategies

Branch Strategies Community Bank Regional National

Call Me! Ohio Bank Chief Shares Mobile Number on Billboard

American Banker

JULY 13, 2016

Jack Kuntz, president and chief executive at American Savings Bank in Portsmouth, Ohio, recently put his personal cell phone number on a billboard off Interstate 71 in Cincinnati as part of an advertising campaign for his $260 million-asset institution.

Ohio

Ohio Mobile Branch Strategies Community Bank

Upstart Could Show Banks How to Get Clients to Willingly Pay Fees

American Banker

JUNE 3, 2016

Aspiration, a nonbank that is working with a Boston bank, has a model that is proving that some clients will voluntarily pay fees. Bankers have long complained that customers are fee averse.

Boston

Boston How To Branch Strategies Community Bank

First Midwest to Shutter 16 Branches Following Acquisition

American Banker

SEPTEMBER 21, 2016

is planning to shutter 16 branches in connection with its acquisition of Standard Bancshares in Hickory Hill, Ill. First Midwest Bancorp in Itasca, Ill.,

Branch Strategies

Branch Strategies Community Bank Strategy Community

Bank Branches Don't Die, They Evolve

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management

Management Branch Strategies Community Bank Digital Banking

It's Not What You Say to Customers, But How Often You Say It

American Banker

AUGUST 3, 2016

Consistent marketing doesn't mean your offer gets better with each try, but it increases the odds of making a pitch when your customers are actually listening.

Marketing

Marketing Branch Strategies Community Bank Community