The Financial Brand

FEBRUARY 3, 2020

Bank, PNC and TD Bank reveal about how they're redesigning their branch networks and retail strategies overall. The post How Regional Banks Are Revamping Retail Strategies for 2020 appeared first on The Financial Brand. Here's what leaders at U.S.

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Regional Strategy Retail Branding 25

The Financial Brand

JUNE 18, 2020

The post Why Financial Institutions Must Overhaul Their Retail Banking Strategies appeared first on The Financial Brand. COVID showed what banks and credit unions are capable of digitally. To keep the momentum going they must rethink distribution and process.

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Strategy Retail Branding Branch Strategies 29

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

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Retail Branding Branch Strategies Customer Experience 29

The Financial Brand

FEBRUARY 23, 2021

Branching advocates favor this blueprint as an affordable way to aggressively move a banking brand into a new market. The post Is A ‘Hub & Spoke’ Retail Branch Network The Right Strategy? appeared first on The Financial Brand. Can it really work?

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Strategy Retail Branding Marketing 23

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

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Retail Regional Meeting Branding 30

The Financial Brand

JUNE 1, 2020

Branch banking has become the channel of last resort. The post Retail Banking Without Branches: 7 Critical Elements of the New Reality appeared first on The Financial Brand. Here's what banks and credit unions must do now in digital to effectively compete.

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Retail Branding Branch Strategies Customer Experience 26

The Financial Brand

MARCH 11, 2020

Optimization has sharply shifted from staff and branch reductions to revenue growth using universal tellers and smart-branch technology. The post Four Fast-Moving Branch Trends Shape New Purpose for Retail Channel appeared first on The Financial Brand.

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Trends Retail Branding Technology 26

The Financial Brand

APRIL 28, 2019

A digital disruptor's brick-and-mortar foray provides insight for traditional banking execs wrestling with the branch question. The post Digital Start-Up’s Branch Sends CX Message to Retail Bankers appeared first on The Financial Brand.

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Retail Branding Branch Strategies Strategy 28

The Financial Brand

APRIL 20, 2020

The post Retail Banking Reboot: How COVID Will Force Branch Changes for Safety appeared first on The Financial Brand. Social distancing zones, plexiglass barriers and queuing software among public expectations. But the unseen is also important.

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Retail Software Branding Branch Strategies 22

South State Correspondent

MAY 31, 2023

The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.

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Data Branch Strategies Strategy Mobile 195

The Financial Brand

OCTOBER 27, 2019

The post Current Retail Banking Distribution Models Are Destined to Fail appeared first on The Financial Brand. The best distribution models in banking will leverage data, advanced analytics and AI to create seamless and personalized multichannel experiences.

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Retail Analytics Branding Data 18

The Financial Brand

DECEMBER 1, 2021

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. The post Top Execs Reveal Insights Into Citi’s Changing Consumer Banking Strategy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Strategy Banking Trends Analysis Google 33

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand. Some insist regional banks are doomed.

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Regional Branding Retail Branch Strategies 40

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand. a digital app tightly tied to in-person experience.

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Strategy America Branding Retail 39

The Financial Brand

JUNE 2, 2021

retail market and hands off 80 branches and 800,000 customers. Mass Market and Citizens Reaps the Reward appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Citizens Financial wins big as the overseas giant concedes the U.S. The post HSBC Retreats from the U.S.

Marketing 29

Marketing Banking Trends Analysis Trends 29

The Financial Brand

MAY 24, 2020

Obvious retail bank savings evaporate and will leave your financial institution weaker if you don't prepare with consumer retention in mind. The post Post-Pandemic Branch Closures Beckon, But Use Caution Or Risk Loss appeared first on The Financial Brand.

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Branding Retail Branch Strategies Strategy 35

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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Capital Strategy Branding Retail 26

The Financial Brand

JANUARY 20, 2021

Banking has been in the mega-retailer's sights for decades, but branches of its new fintech partnership in stores may not be in the cards. appeared first on The Financial Brand. The post Will Walmart Become Another ‘Friendly Neighborhood Banker’?

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Branding Fintech Retail Cards 24

The Financial Brand

JANUARY 14, 2019

Branches can remain productive weapons if retail financial institutions can strike the right balance between people and technology. The post Top Branch Trends for Banks and Credit Unions In 2019 appeared first on The Financial Brand.

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Trends Branding Retail Technology 32

The Financial Brand

JUNE 4, 2019

Competitors called 'Pepper' android a gimmick, but its surprising appeal gives visibility to a retail transformation to 'phygital' strategy. The post Seriously Successful Results From HSBC Bank’s Branch Robot Rollout appeared first on The Financial Brand.

Strategy 29

Strategy Branding Retail Branch Strategies 29

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Whether or not ITMs make sense for an FI depends on the institution’s retail/branch strategy, market opportunities, and current staffing levels.

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Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Allow branch staff (who we no longer call tellers) to focus more on providing financial advice, community involvement, and driving brand awareness than on counting and handling cash. Whether or not ITMs make sense for an FI depends on the institution’s retail/branch strategy, market opportunities, and current staffing levels.

Video 60

Video Strategy Branch Strategies ATM 60

The Financial Brand

SEPTEMBER 15, 2019

Many retail bankers see branches' role becoming mainly advisory. The post How Banks & Credit Unions Can Reshape Branches as ‘Advice Centers’ appeared first on The Financial Brand. However, a big gap exists between that expectation and the readiness for it.

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Maine Branding Retail Branch Strategies 19

American Banker

NOVEMBER 29, 2016

In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.

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Regional Branding Innovation Branch Strategies 28