PYMNTS

APRIL 9, 2020

According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. It also has a new video-call feature that gives shoppers images of products in real time. They can also send customers attachments from a photo library.

Retail 130

Retail Video social media Boston 130

PYMNTS

MARCH 14, 2020

The phrase has since been uttered quite a few times, by many, many sports luminaries: Magic Johnson, Nancy Kerrigan, Michael Jordan, Kareem Abdul-Jabbar, the 2004 World Series Boston Red Sox. Americans are brave people. Strong people. People who (mostly) have Prime accounts and the will to think outside of the box when they can’t go out.

social media 186

social media Samoa Denver Video 186

PYMNTS

APRIL 29, 2017

The drink was so popular it often sold out, and baristas took to social media tearfully begging people to stop ordering it. So in some sense, it is not surprising that the team at Boston Dynamics chose a dog to be their robotic delivery beast. No one would say A, and no one who didn’t work for Boston Dynamics would say B.

Boston 108

Boston social media Washington Retail 108

William Mills

NOVEMBER 2, 2017

This year’s HubSpot Inbound conference was held at the Boston Convention and Exhibition Center September 25-28. With ninety percent of the information our brain stores being visual, it is important to have clear and high-quality images on social media when promoting content. Video Content is extremely important as well.

Conference 40

Conference social media Tools Video 40

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels).

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

MARCH 15, 2015

But consumer visits to branches have been declining at a pace of 5 to 10 percent a year for all financial institutions alike, says Bob Meara, financial retail service analyst for the Celent, a Boston research and consulting firm. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70