PYMNTS

APRIL 29, 2017

Nordstrom may have failed to boost buzz for their edgy merchandise with the run of dirty jeans, but they did manage to give Reebok a bit of a boost. The drink was so popular it often sold out, and baristas took to social media tearfully begging people to stop ordering it. And this story gets funnier in at last two regards.

Boston 108

Boston social media Washington Retail 108

William Mills

NOVEMBER 2, 2017

This year’s HubSpot Inbound conference was held at the Boston Convention and Exhibition Center September 25-28. With ninety percent of the information our brain stores being visual, it is important to have clear and high-quality images on social media when promoting content. Video Content is extremely important as well.

Conference 40

Conference social media Tools Video 40

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Opportunity #1: When opening a new account.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70

William Mills

MAY 11, 2016

Not just for video games… okay, you have my attention. CreditHQ helps businesses manage cashflow. Managing cash flow – targeted at small business in partnership with banks. ^KT. Here’s another solution for document management and origination. ^SR. ChipShield also has an integrated password management vault.

Video 40

Video Mobile social media Analytics 40

CB Insights

MARCH 27, 2019

Facebook, for example, disclosed that an unprecedented data breach in September 2018 exposed the social media accounts of up to 90M users — including login credentials — effectively compromising access to any site that lets users log in with their Facebook account. But the company is not alone. Confirm.io Source: Cloudnosys.

Google 76

Google Apple Security Data 76