PYMNTS

FEBRUARY 11, 2019

In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. The program, which is dubbed CarePass, also includes access to a pharmacy helpline, a discount on CVS branded products and a monthly coupon.

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

MARCH 9, 2020

Restaurant owners see it as a necessary evil; consumers see it as a necessary tool. The model for the DineVite online and mobile app is actually similar to social media. As the year rolls on he expects to launch in Seattle, Los Angeles, San Francisco, Austin, Dallas, Houston, Chicago, Boston and Miami.

Miami 130

Miami Los Angeles Austin South Carolina 130

PYMNTS

JULY 21, 2017

Even as consumer expectation rises, a mere 25 percent of retailers are confident that they’re meeting the omnichannel demands of the retail industry, according to Boston Retail Partner research. In consumer news this week, we’ve learned that Generation Z-ers are most influenced by social media when it comes to purchasing decisions.

Retail 137

Retail social media Customer Experience Boston 137

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Branch employees must be empowered to engage on a deeper level.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 20, 2017

Unhappy customers complain to family and friends, or even worse, take to social media and business review sites to air their complaints for the world to see. Despite the fears of some, several hoteliers have decided to give it a try over the past year, including some of the bigger name brands.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

APRIL 16, 2018

That putting what is now the inevitable regulatory screws to social media platforms will impose unwieldly compliance costs on every player, making it harder for new players to emerge and scale, and thereby strengthening Facebook’s position. Anyone who gets it down to one minute should definitely get the Nobel Peace Prize.

Google 121

Google Data social media Branding 121

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates? Branch employees must be empowered to engage on a deeper level.

Customer Experience 48

Customer Experience Retail San Diego Study 48