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A new digital bank needs a new customer service experience

Insights on Business

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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web 3.0, the 2010s and an internet of markets

Chris Skinner

This is based upon apps, APIs and analytics, with banks having the opportunity to be better positioned to be the digital platform that allows open marketplaces to operate using these technologies. Banks have the opportunity to be the digital platforms that run the marketplaces, but only if they open up.

Marketing 233
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FinovateFall 2018 Live Blog – Day 2

William Mills

While this is true everywhere, this is a particular challenge in a market like India. MuniRisk solves information fragmentation for municipal market participants. MuniRisk solves information fragmentation for municipal market participants. The municipal bond market has always been pretty low on the radar for most firms.

Mobile 78
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Top 5 Surprises from FICO’s Fraud and Digital Banking Survey

FICO

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52
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In Banking, Content Is Showing Results

Jeff For Banks

Kevin Tynan, a regular American Banker contributor , recently penned an article: Digital Bank Marketing, It's All About the Content. He cited a recent survey that found content marketing ranks as companies' most significant digital marketing trend for 2016. See the ad in my Facebook feed today. Google Cloud.

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The open banking opportunity

Accenture

But much of it originated from the group of voracious digital competitors circling banks’ traditional territory. The drive towards open banking gives them a direct line into a potentially lucrative market. Especially since over half of them say they’ll never change their banking habits and adopt open banking.

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Why bank branches—and human contact—are not going away any time soon

Accenture

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. Figure 5: Would you be interested in using the following banking models?[5].