The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. A 'pandemic' of fraud must also be dealt with. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Fraud Payments Banking Trends Analysis 43

The Financial Brand

OCTOBER 28, 2021

When quick-service restaurants build their own mobile apps to avoid food delivery apps' fees, errors enable fraud or trigger false declines. The post Mobile Ordering Fad Poses Payments Fraud Threat appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Fraud Mobile Payments Banking Trends 38

The Paypers

DECEMBER 5, 2023

BioCatch , a digital fraud and money laundering detection provider, has released its 2023 Digital Banking Trends in North America report

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Report Banking Trends America Fraud 36

The Financial Brand

OCTOBER 20, 2021

Covid has not only been a great accelerator of digital payments, but also fraud. The post How Financial Institutions Should Combat Fraud in a Post-Pandemic World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions must balance risk with CX.

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The Financial Brand

OCTOBER 6, 2021

The post Banks’ Brand Risk Grows As People Become Numb to Cyber Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Despite a doubling of identity theft reports, people grow less concerned about the risks, expecting financial institutions to protect them.

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The Financial Brand

JULY 13, 2021

The post 3 Ways to Keep Data Fraud From Sabotaging Digital CX in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. As the world becomes more digital, fraudulent activity will continue to skyrocket. Proactive steps can help prevent financial havoc.

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The Financial Brand

JANUARY 24, 2024

This article Why an Identity-Based Solution is Critical to Mitigate Bank Fraud appeared first on The Financial Brand. With the rising sophistication of fraud attempts and attacks, banks and fintechs should consider more identity-centric prevention models.

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Fraud Branding Fintech Banking Trends 20

FICO

JUNE 9, 2016

Millennials reward positive fraud outcomes. FICO’s latest research on consumer banking trends has revealed that 22% of US consumers will close an account after a fraud incident, while 29% of Millennials will close all accounts with that bank. In Millennial parlance, that’s “harsh.”. Census data.

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PYMNTS

FEBRUARY 4, 2019

Artificial intelligence has started — slowly — to make its presence felt in payments and commerce, including in fraud prevention, via early deployments of the technology and cutting-edge AI algorithms. AI Banking Trends. PYMNTS has dug deep into the use of AI by U.S.-based based financial institutions , and while only 5.5

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PYMNTS

DECEMBER 27, 2019

That help is forthcoming, as in the case of the Central Bank of Ireland , which is changing regulations to favor more CU lending with higher limits. There is a sense, however, that CUs themselves bear responsibility for falling behind the digital banking trends that first took hold with consumers.

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Digital Banking Millennials Banking Trends Mobile 130

PYMNTS

SEPTEMBER 14, 2017

The problem persists, and evidence suggests it’s getting worse, with recent research from TD Bank revealing news that 91 percent of survey respondents expect B2B payments fraud and invoice scams like business email compromises to increase in the coming years. billion in total losses since 2013.

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Trends Survey Security Training 104

The Financial Brand

SEPTEMBER 15, 2021

The post The 6 Process Pain Points that Kill Banking CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Building customer loyalty today requires efficiently handling account problems, but many process weak spots frustrate the experience.

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The Financial Brand

AUGUST 3, 2021

The downside of the surge in digital banking is a barrage of increasingly hard-to-detect email scams using trusted bank brands as a disguise. The post The Rising Toll of Phishing Undermines Trust in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Banking Trends Analysis Branding Trends 41

PYMNTS

JUNE 24, 2019

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, in ways that balance security, safe authentication and consumer convenience. For mobile banking to become ubiquitous, the development of 5G technology is paramount,” reads one analysis of the biggest FinTech and banking trends for 2019. “5G

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Mobile Fintech Technology Analysis 116

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. 5G tech reduces latency and transaction times, which is key to ensuring the network can handle the amount of transactions at scale. Digital Demand.

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Fintech Mobile Analysis Technology 211

PYMNTS

DECEMBER 11, 2019

still failing within the first five years, open banking is a great opportunity to help more small businesses in the U.K. Although SMBs may not be aware of the technological business models behind it, the open banking trend is expanding in the U.K. “Cash flow remains the No.

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Fintech Groups Data Strategy 132

PYMNTS

SEPTEMBER 7, 2018

There also is the specter of payments fraud. In a recent report via Lloyd’s Bank, trends point toward growth in what is known as impersonation fraud, perhaps more commonly known as business email compromise. It’s on the rise, this fraud, up 58 percent year over year, said Lloyd’s. Ghosts in the (Corporate) Machine.

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Fraud Payments Survey Arizona 101

NCR

JUNE 12, 2017

According to The Financial Brand’s 2017 Retail Banking Trends and Predictions report , the single most important trend for the retail banking industry this year will be the drive to remove friction from the customer journey. That’s where customer journey comes into the picture. Analyzing product portfolio.

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Operations ATM Customer Experience Examples 82

Fintech Labs Insights

FEBRUARY 3, 2017

It takes more than just one crystal ball to discern which trends will drive fintech innovation in 2017. To this end, here’s a roundup of predictions and prognostications on what the new year will bring in everything from artificial intelligence and the blockchain to payments and banking for the underbanked.

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Fintech Bitcoin Trends Conference 12

The Financial Brand

NOVEMBER 19, 2023

This article How a New Report from Silicon Valley Bank Assesses the Future of Fintech appeared first on The Financial Brand. They're back: Silicon Valley Bank issues its first fintech outlook since its historic collapse – and works hard to see the bright side.

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Fintech Report Branding Banking Trends 27

CB Insights

AUGUST 23, 2018

This is in part because customers no longer need to rely on banks for financial services — 60% of US bank customers say they are willing to try a financial product from a tech firm they already use, and that number rises to 73% for customers aged 18 — 34. That’s driven by consumer trends, like Siri, Google Home, and Amazon Alexa.”

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Cards Mobile Strategy Branding 76

FICO

JANUARY 27, 2022

The most popular posts in our Customer Development category dealt with credit card payments, open banking, trends for financial services and small business lending — as well as FICO’s listing as a top risk management firm. The US is currently trending towards exceeding Canada for percentage of accounts missing two payments.

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The Financial Brand

DECEMBER 29, 2023

From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience. This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand.

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Customer Experience Branding Banking Trends Trends 18

The Financial Brand

DECEMBER 29, 2023

From failing bank loyalty to the Southwest Airlines Christmas fiasco, here are the top five stories from The Financial Brand on customer experience. This article Five of the Best: Our Top CX Stories from 2023 appeared first on The Financial Brand.

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Branding Customer Experience Banking Trends Trends 15

PYMNTS

SEPTEMBER 29, 2020

Middle Eastern consumers’ jump to online channels during the pandemic follows global commerce and banking trends, but Macadam explained that the region’s shift has been more dramatic than in other areas. Online Payments Drive Privacy Concerns.

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