Banking 2020 Customer Experience Online Technology 
Gonzobanker
FEBRUARY 19, 2020
Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based
Banking 2020
FEBRUARY 1, 2016
The future of digital banking isn’t online, however; it’s on the smartphone — and that’s where banks need to sink their digital resources right now. At an absolute minimum, a mobile component has to augment — seamlessly — a bank’s website and in-branch offerings. But bank apps are often clunky and slow.
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Banking 2020
APRIL 21, 2015
One of the great benefits that technology brings financial institutions and consumers alike is the ability to streamline processes. We recently spoke with Paul Socia, President and CEO at Miramar Federal Credit Union to discuss how his credit union is using technology to do just this.
Banking 2020
MARCH 26, 2015
In addition, new technology, and even customer care considerations, will finally influence the way debt collection is done. Leaner, more sophisticated, digital- and data-driven collection processes that will align with the incredible shift that’s happening in banking as a whole. However, change is coming. The result?
Banking 2020
JUNE 9, 2015
Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Mobile and Digital Technology.
Banking 2020
JANUARY 25, 2016
Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs. Unfortunately, however, the technologies that banks are using to produce their digital components aren’t as modern as they should be.
Banking 2020
MARCH 17, 2015
All you’ve got are a few seconds of screen time, a few words your customers are scrolling through. For a bank to thrive online, it has to create meaningful conversations with its customers about life’s big financial decisions. Technology magnifies the problem. Voices customer experience mobile banking'
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