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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. Answer: None. Otherwise, the industry is in trouble. Things are and will be very different, no doubt about that.

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Punching above its weight: Small N.J. bank uses tech to take on big rivals

American Banker

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

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This Week’s Reads: Wearable Technology, Mobile Payments, Digital Transformation and Industry Insights

Banking 2020

Mobile banking continues to evolve: Banks are trying hard to meet the needs of their customers growing demand for mobile payments options by addressing questions such as how to approach mobile payments and what to expect from mobile banking apps in the future. The Biggest Threat to Community Banks Is Thinking Small: L.T.

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FI Highlight: Nusenda Credit Union

Banking 2020

Nusenda Credit Union has been serving our community for over 75 years as their trusted financial services provider. We are based in Albuquerque, and our employees perform like a family working together with the cooperative philosophy of “people helping people,” which benefits our members and the communities we serve.

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Traditional Banks v. Alternative Lenders: How Goliath Can Beat David

Banking 2020

Kyle Enger, known for his thought leadership in the world of relationship banking on the West Coast said it best, “Traditional banks have to embrace digital lending in their hometowns to compete.”. Here are a few ways Kyle described how this concept might work: Marketing to the local community and actively becoming a part of it.

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Branch Transformation: Innovating to be Nimble

Banking 2020

Banks must innovate and be nimble to address emerging client needs in the neighborhoods they serve. As community banks, we must recognize and be responsive to what our clients are demanding of us. Innovation requires understanding your client base and providing differentiated services that clients will find value in.

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Test Quickly, Fail Fast: Utilizing Data to Retain Customers

Banking 2020

She has over 15 years of analytics leadership experience within financial services working with such industry leaders as GE Capital, Wachovia Bank (Wells Fargo), SunTrust, Scotiabank, and a portfolio of over 1,200 community banks and credit unions. AT DI she leads the Analytics Team supporting multiple functions of the business.

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