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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. What happens when this genteel, Norman Rockwell-esque universe gets swallowed up by Tweets and mobile apps?

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From Online to Mobile to Mobile-Only

Banking 2020

Just as the onset of online banking capabilities upended traditional industry practices, the slew of mobile banking apps now on the market, and the heavy adoption of those technologies by ‘millennials’ in particular, was bound to make even online banking look old-fashioned. Of course, it’s not exactly a revolution.yet.

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This Week’s Reads: Wearable Technology, Mobile Payments, Digital Transformation and Industry Insights

Banking 2020

Articles via Mobile Marketing Watch, Mobile Payments Today, The Financial Brand, American Banker. Digital Transformation: Blending Design and Data in Banking: Suggestions and successful tips on how banks can propel a digital transformation strategy to engage customers. What have you been reading?

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The Mobile Money Revolution: Transforming Lives

Banking 2020

In the developing world, however, the power of mobile banking and payments to radically improve the lives of people in poverty is something that deserves attention. The Bill and Melinda Gates Foundation predicts mobile money will catalyst change across the poorest nations. Mobile transformation. Financial inclusion.

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The 5 Most Dangerous Mobile Banking Habits

Banking 2020

Mobile banking grows more ubiquitous every year. 52 percent of smartphone owners with a bank account use mobile banking, according to the Federal Reserve , and more than half of users log in at least 2 to 3 times a week. Mobile banking is convenient and makes it easy for people to stay on top of their finances.

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How 1-star reviews can lead to 5-star service

American Banker

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

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FI Highlight: Banner Bank

Banking 2020

Dianne shared insight on Banner Bank’s recently redesigned website and new marketing initiatives to further their approach as a “ super community bank.”. Dianne Larsen, Banner Bank. What is new about your online and mobile banking experience? . What led to this change?