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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

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Peter Kulik Innovation Award: How Auriga’s WWS is innovative

Bobsguide

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. WWS differentiates itself from older, increasingly restricted, and outmoded methods of integrating ATMs with other banking systems and services.

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Why banks should embrace the contactless ATM

NCR

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. One concept we can expect to become increasingly common is contactless withdrawal from ATMs. It contributes to a quicker, easier user experience.

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How are “plug and play” providers changing banking?

Bobsguide

Customers are wanting further channels to conduct their financial transactions in addition to visiting bank branches. As a result, financial institutions are forced to focus their customer targeting efforts on channels that are readily available via digital mediums. Plug and play – a growing trend. appeared first on Bobsguide.

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Why 24/7 self-service availability is vital in the mobile era

NCR

Consider the impact the likes of Amazon and Apple have had on the retail and music industries. The experience of buying music has become even more immediate, with users able to find what they are looking for, download it to their device and start listening in a matter of minutes. Why self-service is so important.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. Svyatoslav Ostrovsky (Head of Retail Digital Business). Retail for a piece.

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