Banking 2020

JUNE 9, 2015

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Mobile and Digital Technology.

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

DECEMBER 22, 2014

It might sound lofty, but the truth is that seeing mobile shift purely in terms of technology is a mistake—it’s more about utility, behavior and yes, context. Imagine an app or the ATM screen reminding the customer of a friend’s birthday and making it easy to send a gift instantly. Insights advertising generation retail'

Retail 88

Retail Guidelines Mobile Big Data 88

Banking 2020

OCTOBER 30, 2014

Dianne shared insight on Banner Bank’s recently redesigned website and new marketing initiatives to further their approach as a “ super community bank.”. Dianne Larsen, Banner Bank. Continuing to offer products like our free Connected Checking account which rebates ATM surcharges anywhere in the U.S.

Community Bank 95

Community Bank Branding Marketing Mobile 95

Banking 2020

NOVEMBER 18, 2015

Australia is toying with the idea of creating an opt-in function for contactless cards, in a move that highlights the problems around coping with new payment technology and how fraud risks are handled. The major banks provide a Zero Liability Policy to customers who are victims of fraudulent transactions.

Cards 40

Cards Fraud Policies Technology 40

Banking 2020

JANUARY 29, 2016

Biometrics, contactless technology and social media hold promise, but there is not a straightforward way to create truly frictionless transactions. Vincent Berge, chief executive officer of Think&Go, says: “We believe that this disruptive technology is a commerce and e-commerce revolution.

Payments 40

Payments social media Innovation Strategies ATM 40

Banking 2020

FEBRUARY 2, 2016

Regardless of how and why they hit the market, some technology-driven innovations seem to lend themselves to particular vertical markets and/or disciplines. Wearable technologies? However, it’s also important to acknowledge that this will involve more than just an implementation of new technologies. Social channels?

Retail 40

Retail Strategy Boston Industry 40

Banking 2020

NOVEMBER 22, 2015

A study from Stockholm’s KTH Royal Institute of Technology says the country’s embrace of electronic payments means it’s set to ditch cash in the near future. Big banks like SEB, Swedbank and Nordea Bank have stopped manual cash-handling services in the vast majority of their local branches. They will send you to an ATM.

Study 40

Study ATM Mobile System 40

Banking 2020

NOVEMBER 11, 2015

Banking innovation takes many forms, but the most successful generally start by addressing a consumer need. The ATM satisfied a need for easier access to cash. Online banking lets people manage accounts without having to visit a branch. Specifically, consumers want technology innovation to create more convenient ways to pay.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

JANUARY 15, 2015

During his tenure at Virtusa, he has successfully helped leading financial services firms excel in customer acquisition and on-boarding, improving operational efficiency, accelerating time-to-market, millennial enablement, mobile banking, and handling the ever-changing regulatory environment. Voices 2015 retail banking technology trends'

Retail 40

Retail Trends Millennials Mobile 40

Banking 2020

OCTOBER 18, 2015

Financial inclusion efforts are building globally as new technology and a swathe of regulatory reforms are helping some of the world’s poorest people to make use of banking and payment services. There may be some unexpected barriers in the path of financial inclusion, but the industry should be well equipped to find the solutions.

ATM 40

ATM Payments Industry National 40

Banking 2020

FEBRUARY 17, 2015

Just as the onset of online banking capabilities upended traditional industry practices, the slew of mobile banking apps now on the market, and the heavy adoption of those technologies by ‘millennials’ in particular, was bound to make even online banking look old-fashioned. And then, of course, there’s the technology.

Mobile 40

Mobile Online Millennials Course 40

Banking 2020

APRIL 28, 2015

Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control. He has worked on multiple process initiatives for systemic improvement.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

OCTOBER 30, 2015

With all due respect to tradition, our business is on the cutting edge, which includes a steady stream of new tools and technologies. Fewer than 40% use physical banks to conduct any banking activities other than using an ATM, and only 6% visit a branch on a weekly basis. It’s a potentially odd combination, to be sure.

Community 40

Community United States Survey Millennials 40

Banking 2020

SEPTEMBER 9, 2015

By helping an under-marketed, oft-ignored generation begin their financial futures, you’ll be setting them up to be lifelong banking partners down the road. For decades, banks have shown strength by having a branch on every corner, vast ATM networks and by relying on convenience as key selling points to customers.

Millennials 40

Millennials ATM Survey Marketing 40

Banking 2020

MARCH 12, 2015

Some technology buzzwords become so embedded in the lexicon they reach cliché status at warp speed. Sure, in an environment where the branch and the ATM have to co-exist with custom mobile apps, omni-channel isn’t just important, it’s inevitable. It’s not a buzzword, and it can’t always be clearly defined, but it’s vital.

ATM 40

ATM Retail Mobile Atlanta 40

Banking 2020

AUGUST 20, 2015

If the last ten years has taught us anything it’s that disruptive technologies can shift the direction of travel in a way few would expect. Cryptocurrency technology will enable a plethora of local currencies to be developed. Imaging technology is a final throw of the dice, but ultimately one that will be short lived.

Payments 40

Payments social media cryptocurrency System 40