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How to Close the Gap Between Consumer Needs and Your Marketing Strategies

The Financial Brand

This article How to Close the Gap Between Consumer Needs and Your Marketing Strategies appeared first on The Financial Brand. Banks and their customers are both navigating turbulent times. Empathetic marketing can help them thrive together.

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Engagement Is Your Ultimate Goal, Not Customer Experience

The Financial Brand

This article Engagement Is Your Ultimate Goal, Not Customer Experience appeared first on The Financial Brand. Customer engagement is not a static exercise, but a journey that requires an entire organization's rising consumer expectations.

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Maximizing ATM Marketing Deepens Customer Relationships

The Financial Brand

This article Maximizing ATM Marketing Deepens Customer Relationships appeared first on The Financial Brand. Though banks and credit unions are all about improving the customer experience these days, one touchpoint that’s often overlooked is the ATM.

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Marketers Must Shift Focus and Tactics to Fight Waning Consumer Loyalty

The Financial Brand

This article Marketers Must Shift Focus and Tactics to Fight Waning Consumer Loyalty appeared first on The Financial Brand. The primacy of product and offers, particularly among younger customers, prioritizes channel and messaging over brand.

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BofA Ups Digital Prowess with Marketing & Digital Banking Combo

The Financial Brand

This article BofA Ups Digital Prowess with Marketing & Digital Banking Combo appeared first on The Financial Brand. Knocking down silos is key to improving the customer experience. It's also part of Bank of America's strategy to drive true personalization.

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Creating Exceptional Customer Experiences Hangs on More than Context-less Data Alone

The Financial Brand

A great customer experience in banking requires data and real-time contextual insight. The post Creating Exceptional Customer Experiences Hangs on More than Context-less Data Alone appeared first on The Financial Brand.

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Banking Success Requires Real-Time Data-Driven Engagement

The Financial Brand

This article Banking Success Requires Real-Time Data-Driven Engagement appeared first on The Financial Brand. Banks must leverage data, predictive analytics and modern technology to enable personalized, real-time engagement across the customer journey.

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