PYMNTS

SEPTEMBER 16, 2019

In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Bridge millennials own slightly more devices than the average consumer in our study: six devices compared to the roughly five that most consumers own. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” The fact that Apple is entering the space should serve as a wake-up call to banks, according to many experts.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MAY 28, 2019

Indonesian ride-hailing and online payment company GO-JEK , for instance, is expanding its financial technology services through partnerships with peer-to-peer (P2P) lending firms Dana Cita, Aktivaku and Findaya. Special tags can trigger purchases with Apple Pay without the need for a special app through the function.

Apple 159

Apple Mobile Fraud Branding 159

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

AUGUST 4, 2016

Meanwhile, Samsung is tackling the African market ahead of Apple and Android, and Google announces a way to avoid app downloads. Millennials Eschew Bank Mobile Wallets. The study found that both millennials and non-millennials want to use mobile to manage finances, and cash is becoming less important to both groups.

Samsung 100

Samsung Google Mobile Millennials 100

PYMNTS

AUGUST 24, 2016

Or in the case of Chipotle , years and years of buzz, customer loyalty and positive brand image were undone after a couple of diners got sick from eating at Chipotle locations across the country (which the brand is still trying to recover from). And you can say goodbye to the “Store” in “Apple Store.”

Phoenix 100

Phoenix Apple Arizona Retail 100

Accenture

SEPTEMBER 22, 2019

But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience. Traditional banks have responded by innovating and creating their own digital banking brands—witness the launches of RBS’s Bó and HSBC’s Connecting Money app.

Innovation 150

Innovation Metro Apple Marketing 150

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. Technology has been changing the world since we invented agriculture. Technology has been changing the world since we invented agriculture. My whole business career, technology has been a critical part of what a bank does.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

FEBRUARY 27, 2020

In an interview with Karen Webster, Maeve McKenna Duska, SVP at USA Technologies , said that ambitious retailers have an opportunity to seize valuable market share within a relatively underdeveloped channel of commerce. It’s also reminding customers that their brand is ‘there,’ and there is brand affinity. … The Roadmap.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

JANUARY 11, 2019

The lucrative “ bridge millennial ” consumer segment — relatively high-earning and highly educated, and approaching their peak earning years — are particularly fond of this technology, with 31 percent reporting ownership of a voice-activated device and 55 percent of those owners using them to make a purchase.

Google 145

Google Samsung Apple Technology 145

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. In other words, bringing back the idea of the shopping destination as a community gathering point — with shopping, but also activities that create engagement: speakers, dining, product launches and local brands.

New York 144

New York Retail Branding Online 144

PYMNTS

MARCH 30, 2020

Particularly among younger consumers, the millennial and Gen Z “digital natives,” who, by the numbers, show a much greater affection for the physical store than their boomer parents and Gen X older siblings do. What Every Brand Needs For An Omnichannel Experience. So why aren’t digital natives shopping digitally?

Retail 177

Retail social media Millennials Branding 177

Jeff For Banks

MARCH 3, 2018

That's what I thought about while reading a recent Financial Brand post about Innovation in Banking: Killer Ideas? How do we balance strategic direction, customer demand, and the futurist or wildly over-caffeinated millennial that tells us we have to implement every shiny new object or we'll die? or Idea Killers? Much to my chagrin.

Apple 66

Apple Millennials Massachusetts FDIC 66

PYMNTS

MAY 28, 2019

Much thought is given to millennials and even Generation Z — consumers who were born during fixed periods of time, and who are having an increasing impact on payments and commerce. There will always be teenagers, after all, and they have significant power and influence, along with a native mastery of mobile and other associated technologies.

Digital Banking 139

Digital Banking Google Mobile Groups 139

PYMNTS

JANUARY 8, 2020

Sustainable commerce is having a moment — well, two or three of them given how millennials and even younger consumers champion the trend — and that applies to food waste and commerce involving meat and plants. That technology can be a bit complicated, and PYMNTS is not a science or engineering journal. Need for Transparency.

Trends 131

Trends Maine Technology Capital 131

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

NOVEMBER 5, 2018

AR could be on the cusp of having its moment, as a large brick-and-mortar retailer has fresh plans to appeal to shoppers willing to test out the technology. And new technology is in the works to help welcome them to the AR world: In October, it was reported that a Facebook executive said the company is developing augmented reality glasses.

social media 152

social media Los Angeles Retail New York City 152

PYMNTS

OCTOBER 11, 2016

There is no doubt that chatbots will become a critical onramp for brands to connect with customers,” said Jake Bennett, CTO at POP. Chatbots [are] giving brands a direct communication channel and storefront inside the apps that users already use every day. Chatbots are clearly not yet dinner table discussion topics.

Branding 100

Branding Apple Study Google 100

PYMNTS

OCTOBER 13, 2016

Apple Needs To Diversify. Retailers like Kohl’s, Walmart and CVS are rolling out their own mobile-payment services and competing with Apple Pay, but it’s not because of overwhelming user adoption of mobile payments. But Apple needs to be quick. Carrier billing allows uses to make online payments. But In the U.S.,

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JANUARY 5, 2017

Unattended retail has been on a technological march toward progress — so much so that it is no longer an afterthought for companies but a solid revenue driver if done correctly. Loyalty can, with technology, mimic the retail experience that is found in a brick-and-mortar store, said Powell. Video screens. Cashless payments.

Retail 107

Retail Technology Mobile Millennials 107

PYMNTS

JULY 21, 2017

Some familiar names such as Amazon, Facebook and Apple helped propel that index, showing that enthusiasm for all things digital is unbowed. Where there’s new technology and novelty and money to be made, investors clamor, and now, it seems, bad guys lie in wait. Sears CEO Eddie Lampert said in a statement.

Millennials 100

Millennials Mobile Branding Retail 100

PYMNTS

FEBRUARY 3, 2017

But while it may seem a little bit late in the game for American Express to make its grand entrance, the company has walked this ground before — it was the first card issuer to let Canadian cardholders make contactless payments via the Apple Wallet mobile payments platform. Evolving with customers.

Payments 100

Payments Mobile Apple Study 100

PYMNTS

FEBRUARY 7, 2017

Of Merchant Link’s own client base, Carcillo said half are brand-name businesses, while the other half are smaller businesses, storefronts or franchisees. There’s a demographic push at work here, too, said Carcillo, which he defined as “millennial consumer groups.”. He said the firm is seeing across-the-board adoption of EMV.

Data 100

Data Samsung Millennials Analysis 100

Insights on Business

JANUARY 31, 2019

Coffee chains continuously evolve their branding, in-store design and the way they deliver their offerings to not just keep “the coffee experience” fresh, but also to appeal to the next generation of consumers. Can long-established banks fend off competition from fintech startups in their conquest capturing this mindset? That answer is yes.

Payments 107

Payments Fraud San Francisco social media 107

PYMNTS

OCTOBER 29, 2018

This happened despite sophisticated technology capabilities that successfully flagged many other types of inappropriate postings, like pornography, and kept them off the platform for years. Only 38 percent of hate speech content was identified by their technology in Q1 2018, they reported, resulting in the removal of 2.5

Payments 196

Payments Google Apple Innovation 196

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. ” For the full transcript of the interview, see below. McWilliams.

Branding 40

Branding Mobile Retail Strategy 40

Independent Banker

OCTOBER 29, 2014

Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies. s entry into the payments business with Apple Pay. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

DECEMBER 12, 2016

But not brand. Mobile technology has also helped to make the transactions more secure, continued Jain. But most of these incentive programs do not have the digital technology to leverage mobile phones or smartphones to deliver incentives that way.”. Offers can also be targeted to different demographics, such as millennials.

Cards 100

Cards Mobile Branding Retail 100

Banking 2020

FEBRUARY 9, 2016

Proactive banks have an opportunity to transform consumer behavior, win millennial customers and satisfy existing customers by taking advantage of the unique differentiation opportunity of mobile. This shift has caused another phenomenon: Banking with a brand-name institution is now less important to consumers.

Mobile 40

Mobile Industry Millennials Survey 40

CB Insights

SEPTEMBER 10, 2019

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. But millennials face significant headwinds in making those financial dreams a reality. get the REPORT on next generation investors. From big banks to big tech.

Millennials 77

Millennials Mobile Lending Cards 77

PYMNTS

JUNE 7, 2016

Upon release, it was downloaded about a million times in three days and dominated the Apple app store, literally knocking Facebook, Snapchat and Spotify down a peg or two. Chick-fil-A didn’t bill its service as a technological marvel, nor did it pitch to the normal crowd when trying to get to the top of the app store.

Millennials 100

Millennials Mobile social media Comparison 100

CB Insights

SEPTEMBER 24, 2018

CPG corporates like PepsiCo, Coca Cola, Kellogg’s, and Campbell, for example, have invested in and acquired a number of brands focused on healthy snacking , while personal care incumbents like P&G and Unilever have backed natural and organic beauty brands. Meet Maya, our hypothetical wellness-focused millennial consumer.

Trends 76

Trends Branding Examples Industry 76

Social Assurance

JANUARY 26, 2016

Every conference addresses the area of competing against the “non-regulated institutions” I continue to see Powerpoint presentations with Apple’s logo as a threat to banks, credit unions and even investement firms. I’m here to tell you that Apple that will not kill your financial institution, but a lack of trust could.

Apple 12

Apple social media Millennials Conference 12

PYMNTS

SEPTEMBER 3, 2018

Throw out everything you’ve ever learned about what makes a consumer loyal to a brand.” – Loyalties New One Percenters. It’s not driven by the trend setting millennials and Generation Z shoppers or by the affluent — it seems to be age, generation and income-independent and geography-independent.

Innovation 100

Innovation Branding Retail Regulation 100

PYMNTS

JULY 11, 2016

That includes the two mobile giants who started this massive wave rolling to shore: Google with Android and Apple with its iOS-based mobile devices. All you millennials out there, ask your parents what they used to do as teenagers on Saturday afternoons. A LITTLE WALK DOWN SHOPPING’S MEMORY LANE. Chances are they hung out at the mall.

Google 100

Google Mobile Apple Online 100

PYMNTS

APRIL 11, 2016

It’s not as if a person making the request for a tissue, pain reliever or bandage was specifically asking for a Kleenex, Bayer Aspirin or Band-Aid brand item. But, over many decades, these three brand names achieved such dominance in their categories that they became the most natural way for people to refer to all products in that category.

San Francisco 100

San Francisco Operations Examples Branding 100