FICO

MAY 2, 2023

Customers are always front and centre of business decisions and robust processes have been well-established. However, any organisation affected by the new Consumer Duty updates must step back and appreciate the sheer scale of what’s required.

Compliance 52

Compliance How To Tools Strategy 52

FICO

MARCH 25, 2020

As expected, other countries followed suit, with UK banks offering 3-month payment holidays on mortgages and other firms (such as utilities) offering delayed repayments on a case-by-case basis. Which actions have been taken and what are the longer-term ramifications for the sector? Customer Forbearance. Financial Stability of Businesses.

Operations 40

Operations Exercises Security Data 40

BankUnderground

AUGUST 7, 2020

At the centre of this is a new field of inquiry called ‘epi-macro’ that combines epidemiological models with macroeconomic models. Epi-macro models extend these models in two ways. For the US this implies a reduction of total infections and deaths by half, and a decline in consumption and hours worked by one third.

Policies 137

Policies US Groups Taxes 137

FICO

SEPTEMBER 20, 2017

If the new FCA persistent debt rules come into effect, the way issuers communicate with customers will determine how successful they are and could affect customer risk and retention. Options for Contacting Customers. From July 2018 issuers will need to prompt their cardholders if their expenditure surpasses pre-defined thresholds.

social media 60

social media Mobile Cards Study 60

FICO

JANUARY 8, 2021

asked Aashish Sharma , referring to a game-changing card in poker “Is this the event that will turn the way we interact, learn, play, communicate, run our businesses, and our lives in general?”. In this category, COVID-19 was a pressing topic but didn’t dominate the discussion as it did in the Debt Collection & Recovery category.

Analytics 52

Analytics Analysis Lending Management 52

Tomorrow's Transactions

APRIL 29, 2015

Banks are under pressure to do something abut security, so now that everyone has a smartphone it’s probably time to rethink the hodge-podge of measures we have now and standardise around the handset. I just had to quickly log in to my online banking service to transfer some money to someone who doesn’t have PingIt, yawn.

Security 30

Security Fraud User Experience Online 30

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. A recent Accenture study revealed 78 per cent of US consumers believe they will maintain or increase their number of branch visits over the next five years. Reinvigorating the branch Channel.

Customer Experience 40

Customer Experience Strategy Training Operations 40