Remove 2024 Remove Customer Experience Remove Marketing Remove Operations
article thumbnail

Top 6 Trends for the Banking Industry in 2024

Perficient

This blog was co-authored by Perficient’s Chief Strategist and banking expert: Scott Albahary A slowing global economy, coupled with a divergent economic landscape, poses challenges for the banking industry in 2024. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221
article thumbnail

Bank IT Spending – Use These Metrics to Improve Performance

South State Correspondent

Marketing and technology (IT) are two budgets that have taken the most significant hit. In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. of total expenses; in 2024, this number is expected to be 11.2%.

Capital 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471
article thumbnail

Customer-Facing Technologies Spice Up The QSR Space

PYMNTS

QSR customers expect quality food and their preferred payment methods, and they want those things immediately. Restaurant operators are doing their best to satisfy those demands, spending billions on sophisticated, innovative solutions that improve experiences for customers who are dining in or ordering delivery or pickup.

article thumbnail

Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52
article thumbnail

Best Banking Books To Create The Modern Banker

South State Correspondent

This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage. This book will be needed by bank CEOs in 2024. Anthony has written eight bestsellers and offers an inspiring take on leadership.

article thumbnail

FICO World 2023: Four Enterprise Fraud Management Takeaways

FICO

It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management. If you weren’t able to attend, start making plans now for FICO World 2024 , happening April 16-19, 2024 in San Diego.

Fraud 52