2021 Customer Experience Digital Banking Security 
Cisco
MARCH 26, 2021
Get ready to TURN IT UP at our all-digital Cisco Live 2021. We’re excited for the creative experiences, impactful speakers, and thought-provoking sessions slated globally March 31 st – April 1 st. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges.
FICO
MARCH 9, 2022
The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. On the other hand, some of the security checks have produced irritations.
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Cisco
APRIL 12, 2022
At the beginning of 2021 there were just over 80,000. In 2021 on net, U.S. banks shuttered 2,927 branches, according to S&P Global Market Intelligence data. Last year banks closed nearly 4,000 branches and opened more than 1,000 branches. Yes, JPMorgan Chase was also the sixth-biggest net branch closer in 2021.
PYMNTS
SEPTEMBER 29, 2020
Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.
FICO
DECEMBER 5, 2022
Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8
Bobsguide
JUNE 3, 2022
Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.
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