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Stealthy shopping for better service

Independent Banker

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Alpine Bank finds this question helpful, as it aligns with both the community bank’s culture and the customer surveys that it conducts. Mystery shop advice for other community banks.

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Addressing The Symptoms Of Pharmacies’ Cash Flow Ailments

PYMNTS

This kind of small business is a dying breed: recent stats from the RUPRI Center for Rural Health Policy Analysis at the University of Iowa found more than 16 percent of independent pharmacies shuttered their doors between March 2003 and March 2018, according to Washington Post reports.

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Deep Dive: The Latest Initiatives To Expand Mobile IDs

PYMNTS

The city-state of Singapore has long been at the forefront of digital identity, first introducing its SingPass national ID card in 2003. The NDI is expected to be fully operational by the end of 2020. Governmental Mobile ID Initiatives.

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Springboard to Excellence

Independent Banker

imberly Anderson, senior vice president and chief administrative officer of Cañon National Bank in southern Colorado, became her community bank’s loan compliance officer in 2003. Over the next three years, Anderson enrolled in all three of Community Banker University’s in-depth compliance certification training programs.

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Banking's Curious Lack of Profits in Fee-based Businesses

Jeff For Banks

The average profitability of fee-based products was -10% during the first quarter of 2003, and is –7% during the first quarter of 2012. But we have to be cautious comparing a community financial institution’s brokerage operation to Charles Schwab. These departments are not usually found in community FIs brokerage arms.

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Uber of X: Spiffy is The Uber of Car Washing

PYMNTS

SW: We have had two physical ‘old school’ car washes since 2003. We are what is called a ‘full stack’ solution, meaning we own and operate the vehicles and equipment and we employee the technicians. PYMNTS: What’s the story behind how Spiffy started? I have an eCommerce background and had my first Uber experience in 2011.

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Challenges to monetary policy: lessons from Medieval Europe

BankUnderground

Royal monetary policy was conducted by practitioners recruited from the moneychangers and nascent banking community. Medieval monetary policy operated without a central bank. The French crown successfully engaged in repeated episodes of inflation-tax financing of wars ( Sussman and Zeira (2003) ).

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