PYMNTS

MARCH 9, 2017

For brick-and-mortar retailers right now, you have to have a universal experience that spans the gamut so the consumer can have a choice.”. The online experience, Burkhart told Webster, has to hold up and has to be consistent — but that consistency is a hard channel to deliver on. The digital era is here — and deepening. “It

Retail 101

Retail How To User Experience Innovation 101

Fintech Labs Insights

MAY 24, 2017

They added, “The future of AML compliance will need to consider Robotics, Machine Learning, Data Analytics, AI, and even Business Process Management solutions.” Do the solutions to the compliance challenges faced by financial institutions lie in smaller teams and a better user experience?

Compliance 21

Compliance UX User Experience Fraud 21

PYMNTS

JULY 23, 2020

These investments have to shift toward making more channels easily available … whether it’s app or online or voice or chat-based instruction. That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. So, the banks are significantly advantaged in that context.”.

UX 165

UX Cards Google User Experience 165

Fintech Labs Insights

MAY 30, 2017

CEO Miron Lulic urges you to think of the “serendipity” of real-time offers provided on platforms like airline fare aggregator Kayak, and imagine the same user experience in financial services. Well, we’ve brought that great Kayak-like comparison shopping experience to financial services.

UX 22

UX Online Comparison Lending 22

PYMNTS

NOVEMBER 25, 2019

They are described by Google as “smart,” since they will provide account holders with money management tips to optimize and manage the funds in those accounts. Google’s expertise is in UX design,” he noted. “By Code-named Cache, the accounts will be handled by Citi and Stanford Federal.

Google 272

Google Fintech Payments Apple 272

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”. Gurukula said.

Payments 125

Payments User Experience Security Examples 125

PYMNTS

AUGUST 9, 2019

It therefore comes as little surprise that these are the same companies whom consumers say they would trust to design, implement and manage hypothetical everyday apps. On the flip side, consumers earning between $50,000 and $100,000 per year are more likely to trust companies they use to manage their finances and payments like PayPal.

Data 155

Data Millennials Google Apple 155

CB Insights

OCTOBER 31, 2019

Personal finance: Using chatbots to help people manage their spending. Customer journey: Using chat to get people from online to brick-and-mortar. From crawling financial documents to simplifying how users manage their money, chatbots are creating more efficient financial technology on both the back- and front-end.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Making the first experience valuable.

Tools 78

Tools Millennials US Maine 78