Perficient

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

MAY 16, 2019

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.

Knowledge Base 100

Knowledge Base Fraud Security Software 100

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Fraud & Identity: By far, the largest number of vendors and conversations were over fraud and identity. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Independent Banker

DECEMBER 31, 2022

We’ve seen an amazing uptick in fraud,” she adds. “So, If candidates didn’t come from a traditional banking background, the community bank knew it needed to provide a solid knowledge base for them, while thinking more creatively about its leadership development and career ladder opportunities.

Training 98

Training Community Bank Community Knowledge Base 98

PYMNTS

JULY 10, 2019

Despite the pervasiveness of digital identity in everyday life, concerns surrounding digital ID security continue to make headlines, with billions of dollars lost to fraud. South Korea’s Financial Services Commission (FSC) has approved blockchain operator ICONLOOP’s my-ID system to protect data collected for digital identities.

Apple 158

Apple social media Knowledge Base Mobile 158

PYMNTS

SEPTEMBER 6, 2018

The age of technology is, of course, well upon us, with Software-as-a-Service (SaaS) a key conduit to making sure that at least some business operations — once the province of spreadsheets and reams of paper — can be streamlined. Automating that compliance is now a “need to have.”. However, in some ways, we are in uncharted territory.

Compliance 133

Compliance Fintech Regulation Knowledge Base 133

PYMNTS

MAY 15, 2018

Beyond the static password, there are a few methods that organizations have been implementing in recent years to try to stay ahead of the fraud problem. While it may introduce some friction to the user journey, Patel said that’s a necessary evil in today’s fraud-rich web environment. A Portrait of IDV Nirvana.

Fraud 129

Fraud Training Security Compliance 129