Thu.Apr 20, 2023

article thumbnail

Personalized Marketing: What Banking Customers Really Want

Perficient

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts.

Marketing 294
article thumbnail

Same-day ACH payments soar

Payments Dive

The dollar value of same-day ACH payments nearly doubled in the first quarter as the volume increased 20.7%, Nacha said this week in a quarterly update.

Payments 545
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

This week’s podcast episode: A close look at generative artificial intelligence and what it means for the consumer finance industry, with special guest Alex Johnson, founder and author of Fintech Takes newsletter

CFPB Monitor

Our discussion focuses on generative artificial intelligence, a new and emerging category of AI. We first discuss what generative AI is, its use of large language models, and the role of supervised training in developing generative AI models. We then discuss the potential benefits and limitations of generative AI in the following use cases in the consumer finance industry: marketing, fraud management, underwriting, collections, customer service, and back office functions. .

article thumbnail

Synchrony signals openness to Walmart

Payments Dive

Despite a somewhat troubled past with Walmart, the card issuer appears to be raising its hand if the retailer is looking for a new credit card partner.

Cards 370
article thumbnail

Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

article thumbnail

Regulator warns UK banks over miserly savings rates for loyal customers

TheGuardian

FCA says it will consider ‘onerous interventions’ if it concludes ‘loyalty penalty harms’ not being addressed The “harm” caused to millions of loyal customers of high street banks who are earning low interest on their savings is likely to have worsened as interest rates have risen, the UK’s chief financial regulator has warned. The Financial Conduct Authority said it had challenged some banks that had been miserly with their savings rate increases and warned “onerous interventions” would be cons

More Trending

article thumbnail

IBM focuses on AI in Q1

BankInovation

IBM’s first-quarter strategy included AI and hybrid cloud efforts as its clients sought automated workflows and improved digital customer experiences. “Our focus is on hybrid cloud and AI, the two most influential technologies for business.

article thumbnail

Grocery chain H-E-B unveils cashback cards

Payments Dive

The two Visa credit cards offer 5% cash back for the grocer’s private brand items and 1.5% back for all other eligible purchases.

Cards 195
article thumbnail

Fifth Third stays course on tech investment

BankInovation

Fifth Third will continue to modernize its platform through technology as long as the return on investment remains prominent. In the first quarter of 2023, the bank’s tech and communications spend increased 17% year over year to $118 million related to the cost of modernization investments, according to the bank’s earnings release.

Course 52
article thumbnail

Real-Time Payments Survey Reveals Growth in Usage - and Scams

FICO

Home Blog FICO Real-Time Payments Survey Reveals Growth in Usage - and Scams Real-time payments are a growing global phenomenon, but the shifting payments landscape is also giving fraudsters new attack vectors FICO Admin Tue, 07/02/2019 - 02:45 by Debbie Cobb Senior Director, Product Management expand_less Back To Top Thu, 04/20/2023 - 11:20 Real-time payments have become popular worldwide, with volumes growing by double digits quarter over quarter for four straight years.

Survey 52
article thumbnail

The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

article thumbnail

Truist launches 2 solutions in Q1

BankInovation

Truist Financial is enhancing customer experiences and attracted new customers through its upgraded digital lending and onboarding efficiencies during the first quarter of 2023. The $574 billion bank’s noninterest expenses increased slightly by 0.5% year over year to $3.6 billion, driven by personnel expenses and enterprise technology investments, according to the bank’s earnings presentation.

article thumbnail

SurePay launches Confirmation of Payee checks portal for banks, PSPs

The Paypers

Payment verification solutions provider SurePay has launched an online portal that enables UK-based banks and payment service providers (PSPs) to perform Confirmation of Payee checks.

Online 36
article thumbnail

Behind the banking crisis: the invisible hand of shadow banking

The Banker

Professor John Zhang examines the spectre of shadow banks, how they contributed to the banking crisis, and how to avoid repeating past mistakes.

How To 41
article thumbnail

Crypto exchange Bitget achieves crypto registration in Lithuania

The Paypers

Seychelles-based Bitget has completed its crypto registration in Lithuania to offer crypto-related services in and from Lithuania in compliance with regional regulations.

article thumbnail

Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

article thumbnail

Why is no one buying banks?

American Banker

article thumbnail

Skaleet launches a module for fast online loans

The Paypers

France-based fintech Skaleet has announced a module that will enable banks and credit institutions to quickly process loans and easily manage them from end-to-end.

Online 36
article thumbnail

TransUnion, Spring Labs to provide credit scores to blockchain apps

American Banker

article thumbnail

Plum launches Watchlists and Price Alerts for stock investors

The Paypers

UK-based smart money app Plum has announced the launch of Watchlists and Price Alerts, two smart features aimed to support stock investors’ decision-making.

36
article thumbnail

Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

article thumbnail

Fed's Waller: 'Nothing nefarious about FedNow'

American Banker

article thumbnail

Payoneer partners with Zoho for payment solutions

The Paypers

US-based fintech Payoneer has partnered with tech company Zoho to assist businesses with end-to-end management of finances and to simplify cross-border payments.

article thumbnail

You thought the run on SVB was bad? Just wait until FedNow arrives

American Banker

article thumbnail

ECB and SRB support the EU bank crisis framework

The Paypers

ECB and SRB have welcomed the European Commission’s proposed legislative changes to the European bank crisis management and deposit insurance framework.

article thumbnail

Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

article thumbnail

Truist takes cost-cutting actions as revenue outlook weakens

American Banker

69
article thumbnail

Funanga goes live in North America with Now Prepay

The Paypers

Germany-based fintech company Funanga has expanded into Canada through a partnership with Now Prepay, with plans for a US launch in early 2024.

America 36
article thumbnail

Fifth Third's defensive moves helped shore up its deposits

American Banker

53
article thumbnail

Itau Unibanco tests Starlink network connections

The Paypers

Itau Unibanco has conducted a series of connection tests with the Starlink network to assess the performance low-orbit satellite internet.

36
article thumbnail

2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.