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Retailers Rethink Store Concepts, Digital Strategies Amid New Realities

PYMNTS

The Swedish home furnishings retailer is planning to cut back on its catalog emphasis and has canceled plans for some new retail locations in an effort to improve its eCommerce platform and digital customer service. Magic Leap One is also working with The New York Times for three-dimensional storytelling.

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70% of Wells Fargo’s client interactions are digital

BankInovation

NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 Wells Fargo is pivoting its digital strategy away from cross-selling to prioritizing customer experience, […]

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Google, Amazon Tech Help States Handle Jobless Claim Boom

PYMNTS

Google and Amazon Web Services are assisting Rhode Island, Kansas, Illinois and New York in processing the unprecedented number of unemployment claims prompted by the coronavirus crisis, The Wall Street Journal (WSJ) reported. Help is on the way for beleaguered states facing a record number of jobless claims.

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Some SMBs Close Permanently After Being Told To Shut Down A Second Time

PYMNTS

The resurgence of the COVID-19 has delivered a crippling blow to many small businesses, The New York Times reported. Satyam Khanna, a resident fellow at the New York University School of Law, told the newspaper if grouped together, small businesses equal the country’s biggest employers.

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Chipotle On Capturing Loyalty Program Members Amid Rising Pandemic-Driven Digital Sales

PYMNTS

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Chipotle also recently opened its first digital-only restaurant in Highland Falls, New York, in mid-November.

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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

New York-based burger chain Shake Shack is no exception. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

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Top News In Payments: ECB Has Mulled Public Digital Currency; Grab Debuts Numberless Card In Batches

PYMNTS

Speaking at a meeting at the Economic Club of New York, he said, “We can extend that [food delivery] model to essentially every single local retailer, so that anything you want in New York City can be delivered to you, hopefully in under 30 minutes.”. Inside Chipotle’s Decade of Digital-First Ordering Innovation.

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