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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

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Why Legacy Banks Have Mobile App Advantages

PYMNTS

Banking customers, he said, tend to think all those apps “need to be built by young, cool kids straight out of university” — not an unreasonable assumption, given that the young tend to be much more familiar with, and comfortable within, digital life than older generations. Good UX vs. Security. Trust Advantage.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. While a digital product manager may have operations or I.T.

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The BaaS Gold Rush is On

Gonzobanker

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

Mike Randall, a co-founder of Greenwood, wanted to address the specific issue of bank branches being replaced by check cashing places that charge absurdly high-interest rates. To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.”

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

That said, for banks to translate that trust into consumer loyalty and revenue in this digital and mobile age, they need to design products that emphasize security as much as UX, and to market their products appropriately. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added.

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