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TRENDING: How Credit Unions Give Digital The Personal Touch

PYMNTS

In the September Credit Union Tracker , PYMNTS explores the latest in the world of CUs, including friction between CUs and the ABA, the increasing importance of social media for member engagement, and how CUs are regaining their personal touch in an increasingly digital world. Deep Dive: How CUs Leverage Social Media.

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Building a Discipline to Drive Digital Banking Strategy

Gonzobanker

Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. Typically, some of the lowest Net Promoter scores (NPS) in banking come from frustrated digital banking and payments users.

Strategy 156
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Chase On Gen Z, Mobile Banking — 10 Years In

PYMNTS

As consumers flock to banking apps, succeeding in the world of digital banking is not as easy as it used to be when mobile apps emerged a decade ago. Around the Digital Banking World. China isn’t the only nation where consumers have their pick of banking options, though. About the Tracker.

Mobile 185
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NY Lawmakers Push For Public eBanking System

PYMNTS

If passed, it will be the first banking platform owned by the public, and will be a way to exchange goods and services throughout the state.

System 131
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Are New Prepaid Card Regulations Too Much?

PYMNTS

Around the Digital Banking world. As smartphones become a more crucial part of consumers’ financial lives, companies around the digital banking space recently rolled out improvements or upgrades to the security and financial features to their mobile apps. About The Tracker.

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Deep Dive: Why The Pandemic Is Pushing MENA Regulators To Upgrade Open Banking, Privacy Laws

PYMNTS

MENA nations’ original rules involved data privacy, but they were focused on developing the open banking ecosystem and allowing information to move freely. The following Deep Dive analyzes how the pandemic has affected open banking and privacy regulations — especially in the MENA region — and implicated future regulations.

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Why Retail Banking Needs a Reputation Rehab

PYMNTS

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. Automotive dealers (570) and property managers (558) fared best of all.

Retail 103