FICO

FEBRUARY 16, 2022

What are some of the themes we’ve seen that banks should look out for? It's not a surprise that the COVID-19 pandemic accelerated the adoption of digital banking. US customers and their banks are familiar with different types of fraud including card, identity, and payment related frauds. by Sarah Rutherford.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JANUARY 26, 2021

Even before the pandemic, shifting consumer preferences were becoming apparent in the digital space, with more consumers adopting online banking, downloading payments apps and changing the ways in which they interact with their financial institutions.

Strategy 173

Strategy United States America Meeting 173

PYMNTS

SEPTEMBER 3, 2018

For starters, the mid-year PYMNTS eBook can offer a bit of a field guide to commerce that can change slowly, or quickly, and where change can catch the unwitting by surprise. Digital Banking: Looking Cross-Border For New Opportunities . Digital developments in economies mature (such as the U.S. and the U.K.)

Mobile 100

Mobile Course Digital Banking Survey 100

FICO

OCTOBER 16, 2020

The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number. For more information, see our ebook on the survey and www.fico.com/authentication. But there’s a snag.

Survey 52

Survey eBook Cards Meeting 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Read my post: 11 Commandments of Digital Banking: The Customer Journey.

Digital Banking 52

Digital Banking System Data Customer Experience 52

FICO

OCTOBER 16, 2020

The FICO digital banking survey asked people if the bank account they used the most —likely the issuer of their debit card and often their credit card as well — had their correct mobile telephone number. For more information, see our ebook on the survey and www.fico.com/authentication. But there’s a snag.

Survey 40

Survey eBook Cards Meeting 40

PYMNTS

JULY 22, 2020

Subsequently, with infinitely fewer face-to-face interactions, it is essential for FIs to offer expanded self-service capabilities through digital banking, ITMs and self-service kiosks. As we enter the second half of 2020, touchless payments and interactions will be a hyper-focus for stores, restaurants and FIs.

Operations 185

Operations Video Payments Technology 185

Gonzobanker

AUGUST 6, 2014

Yet now that information has supplanted the almighty dollar as the critical factor for achieving a competitive advantage, we apparently could care less as we watch this new digital currency fall from the back of the armored truck and blow down the information superhighway. And make no mistake about it: we must all become digital businesses.

Risk Management 96

Risk Management eBook Management Technology 96

FICO

MARCH 9, 2022

Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. 81% of people in the UK plan to continue to do all or most of their banking online – that’s nearly 41 million active bank accounts in the UK. Download the ebook on the UK results for our survey.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

OCTOBER 22, 2020

When the pandemic hit, Elan recognized the need to help its 1,300+ banking partners adapt and adjust so they could better serve their own customers.

How To 130

How To Fraud User Experience Cards 130

FICO

NOVEMBER 8, 2022

To understand more about what people in EMEA, think about how they are protected from fraud read the ebooks for each country: UK: Fraud, Identity and Digital Banking, What Consumers Think 2022. South Africa: Fraud, Identity and Digital Banking, What Consumers Think 2022.

Fraud 52

Fraud Survey Security eBook 52

PYMNTS

DECEMBER 26, 2018

Daniel Houseman, partner at KPMG, contributed the following piece as part of the PYMNTS 2018 year-end eBook. . Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time. New Entrants.

Innovation 128

Innovation eBook Regulation Fintech 128