Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Veronese, 2nd level Room 2406.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

NOVEMBER 2, 2018

And, while the retailer offers curbside pickup year-round, customers will be able to pick up their items 24 hours a day in select locations during a short period in December leading up to Christmas. In order to meet the needs of our customers, we need to adapt and find new ways to offer them the experiences and service they’re looking for.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. The new virtual experience will allow up to three children per family to take part in the customized virtual experience at one time.

Video 195

Video Customer Experience Innovation Course 195

Perficient

AUGUST 5, 2020

I also work with QA Center of Excellence at LDC and host the QA workshop.” — Surabhi Nigam, Senior Technical Consultant. “As I have worked in Quality Assurance (QA) lead capacity for multiple clients. I have helped setup Automated Testing framework and best practices.

Technology 441

Technology Austin Leadership US 441

FICO

JULY 14, 2021

By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change. We have hit all of our key targets with FICO Blaze Advisor,” said Fabian Zwanzig, head of operations for Germany, Hoist Finance.

Customer Experience 78

Customer Experience Management System Operations 78