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2020 GonzoBanker Awards

Gonzobanker

Bankers started the year with good business plans, strong balance sheets, and optimism. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. Even George Bailey would have given you the thumbs up. ” – Hunter Thompson. Everything.

Idaho 174
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GonzoLender’s Top 5 Tips for Selecting a Loan Origination System

Gonzobanker

Let’s just get this out of the way right up front: most bankers rank going through a formal system selection process right up there with a trip to the dentist. So, having dispensed with the pleasantries we’ll move right along and in the spirit of Kramer, just say “Giddy Up!”. Online Applications and Borrower Portal.

System 102
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Finding the highest-value customers with digital: not as simple as it seems

Javelin Strategy & Research

Many digital and retail leaders are frustrated. What do I have to DO to get into the best digital customer relationships? In the mid 90’s when online banking was just gathering steam, industry leaders universally expected the payoff to be reduced customer service costs. they ask. “ is another one.

Austin 40
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10 Big and Small Ideas From Gartner and Money 20/20 – Recap

South State Correspondent

Instead of shopping online and scrolling through a catalog of products, consumers would like to see something on Reels or Tik Tok and buy there. Our teams just returned from back-to-back weeks at the Gartner Symposium in Orlando and Money 20/20 in Las Vegas. Small Idea – It’s Our Kid’s Technology. cyber, infrastructure, and regulation.

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Covid-19 Has Scrambled Fintech’s Winners & Losers. Here’s The Short- & Long-Term Outlook.

CB Insights

Most notably, Covid-19 is contributing to an explosion in e-commerce at the expense of physical retail. This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. At the same time, the story for fintech is more nuanced.

Lending 75
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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Learn More About Perficient’s Bright Paths. Celeste Rowe’s Bright Paths Project: Grow Better.

Milwaukee 348
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The Customer Problem Resolution Secret

South State Correspondent

The less number of touches you have and the faster you can solve the problem, the higher your post-resolution customer satisfaction. The Need To Improve Customer Problem Resolution. Ask almost any community banker, and they will tell you their value proposition around their bank revolves around service.