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The Wild Ride Of Mobile Order-Ahead Apps

PYMNTS

Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. But the introduction of new systems also brings new cyberthreats that must be carefully managed. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services.

Mobile 245
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How To Make Sure Stores Don’t Die

PYMNTS

The idea, as explained in a new PYMNTS interview with Adam Levene, founder of a retail technology company called Hero , is to plug the physical store, so to speak, into the larger digital and mobile worlds where consumers are increasingly operating. And retailers are making bigger bets on [ omnichannel ] technology.”.

How To 176
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Salesforce Taps Amazon For Call Center AI

PYMNTS

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

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2019: The Year Of Retailer And Delivery App Collaborations

PYMNTS

To help bring these options to more consumers, retailers and technology companies decided to join forces. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago. Quick-service restaurants (QSRs) are well aware of the benefits that mobile order delivery provides.

Retail 134
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Nike Introduces Smart Shoes

PYMNTS

The company has also been embracing technology to improve the customer experience. Late last year, Nike took a decidedly digital approach with its New York City flagship: That is, the customer payment and shopping experience in the new space is powered by mobile technology.

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How Experiential Retail Is Giving Physical Stores An Edge

PYMNTS

According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210
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Trust And Speed Light A New Path To Omnichannel Retail

PYMNTS

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137