William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. Marketing technology goes beyond an operational element. Content marketing.

Technology 40

Technology US Customer Experience Marketing 40

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service.

San Jose 40

San Jose Customer Experience Mobile social media 40

South State Correspondent

MAY 2, 2022

This problem is often magnified when marketing gets involved as marketing then goes off and creates a strategy based on the bias and limitations of what the product people told them. Neither the product staff nor the marketing staff knows what they don’t know. Funnels Create Tactical Confusion.

social media 195

social media Management Marketing Resources 195

Social Assurance

MARCH 8, 2021

Determining how your brand can capture their attention and engage them is a crucial strategy for future growth and brand loyalty. So even as you “umm” and “ahh” on whether to add Snapchat to your social channel mix, this is a pretty powerful insight that could be applied to your overall Gen-Z communication strategy.

Branding 15

Branding Strategy Community Study 15

The Financial Brand

DECEMBER 9, 2018

Here's how consumers' digital habits are changing, and how these trends that are already taking root will affect strategies in the year ahead. The post Top 9 Digital Consumer Trends for Financial Marketers in 2019 appeared first on The Financial Brand.

Trends 33

Trends Marketing Strategy Branding 33

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. 01:15 pm 10 Reasons Why Fintech Startups Fail.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

Social Assurance

DECEMBER 20, 2016

Our platform provides a great way to streamline your social processes and help execute your marketing strategy. Getting organic material out – While all the social media platforms begin to grow and evolve, earning attention will become much more difficult. Customer Service. Social Media Marketing.

social media 12

social media Tools Video Branding 12

William Mills

MAY 11, 2016

Visualizing banking data and using wealth of data to put customer in control for better decisions. Virtual reality – Where your can see your investment plan and strategy visually and interactive. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

The Financial Brand

OCTOBER 28, 2021

Approached correctly, staffers will offer valuable intel about how well an institution works, as well as what they're hearing from customers. The post Mining for CX Gold: How Financial Institutions Can Engage Employees appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 32

Banking Trends Analysis Trends Branding 32

The Financial Brand

DECEMBER 9, 2018

Digital consumer trends are changing faster than ever, making the understanding of trends more important for marketers, advertisers and product managers. The post Top 9 Digital Consumer Trends for Financial Marketers in 2019 appeared first on The Financial Brand.

Trends 33

Trends Marketing Branding Management 33

William Mills

MAY 9, 2018

Product distribution strategy: Direct to Consumer (B2C), through financial institutions. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Visual Collaboration Solution” – Acting as the head of customer experience at a fictional bank. Their application is middleware. Biometrics?

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

DECEMBER 14, 2017

Of course, in this space, no e-commerce company stands taller than Amazon, and every e-commerce company must factor Amazon into their growth strategy. Casper’s media-company strategy for redefining the mattress brand. The blog-first strategy that got Glossier 1.5 million potential customers at launch.

Video 78

Video Branding Company Strategy 78