PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

DECEMBER 14, 2016

Shift Technologies is an online used-car marketplace. Under the new deal, Shift Technologies will feature and sell used vehicles from Hertz’s rental inventory, giving Hertz access to an additional retail sales channel. Rental car giant Hertz recently announced it teamed up with startup Shift Technologies , said Fortune.

Los Angeles 100

Los Angeles Technology San Francisco Customer Experience 100

PYMNTS

NOVEMBER 16, 2018

The retailer also reported revenues of $3.65 Overall, the retailer reported total sales growth of 3 percent and a comparable sales increase of 2.3 At the same time, the retailer recently celebrated the 20 th anniversary of Nordstrom.com. billion compared to estimates of $3.69 We sincerely apologize to these cardholders.”.

Los Angeles 116

Los Angeles United States Retail Cards 116

PYMNTS

MAY 13, 2016

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

JANUARY 15, 2021

Such errors can cost companies hundreds of thousands of dollars annually, and large retailers report that annual charges can run into the millions if carriers must fix addresses to complete deliveries.”. Companies are using it more for logistical planning to fine-tune nettlesome “last mile” delivery snags for better customer experiences.

Data 139

Data Los Angeles Study Fraud 139

PYMNTS

APRIL 15, 2020

Article is an online furniture pure-play. In order to grow its delivery track record and customer satisfaction scores, the company introduced an in-house delivery program, the Article Delivery Team (ADT), to serve customers in Los Angeles, New York, Seattle, Vancouver and, most recently, Toronto.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

OCTOBER 25, 2017

The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. Fashion retailer Charlotte Russe , which has over 500 stores in the U.S.,

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

AUGUST 17, 2018

Nordstrom continued to make online gains in the second quarter of 2018, with eCommerce accounting for 34 percent of the retailer’s net sales, up from 29 percent during the same period last year. Online Pros — and a Con. The executive also highlighted the retailer’s Q2 eCommerce efforts. “We percent year over year to $4.06

Los Angeles 100

Los Angeles Online Marketing Strategies California 100

PYMNTS

JULY 18, 2018

Online, in stores and at the many multichannel spots in between, furniture shopping is one of those experiences that consumers greatly enjoy the fruits of, but not so much the process behind it. It was clear there was a big demand for a brand that could deliver a better sofa and customization experience.

Los Angeles 100

Los Angeles San Francisco Branding Austin 100

PYMNTS

FEBRUARY 23, 2017

Tom Patterson, founder and CEO of Tommy John , shared with PYMNTS how the men’s underwear company is disrupting the industry not only with its products, but also with its approach to marketing and delivering personalized customer experiences. Now we’ve really taken up this online-first approach, but we’ve never been online-only.

Branding 109

Branding San Diego Los Angeles Online 109

PYMNTS

OCTOBER 16, 2018

The Customer Experience. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products. Some retailers may put a product on their site even if just 2 percent of shoppers would be remotely interested in a product and one person buys it, Sacks said.

Branding 169

Branding Online Las Vegas Los Angeles 169

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B

Retail 49

Retail Online Branding New York 49

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

PYMNTS

AUGUST 23, 2019

Sure, activities like shopping online, getting food delivered, catching a cab or finding a gig are some of the most front-and-center examples. In addition to improving the overall customer experience, this has also resulted in a 10.5 No industry is immune to digital transformation. percent increase in revenue since the rollout.

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

PYMNTS

JULY 18, 2018

Sleep-In@Nordstrom featuring Casper launched on July 13 in select Nordstrom stores and online. Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

PYMNTS

MARCH 12, 2019

Sondhi said that, when looking at omnichannel in practice today, it consists of consumers researching an item online, then going into a store and talking to salespeople, or just using their smartphones in the store to research the item there. Omnichannel is still clunky,” Sondhi told PYMNTS. Use Cases In Different Places.

Los Angeles 183

Los Angeles Online Data Retail 183

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. It’s pretty cool.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JULY 19, 2017

Retail/Consumer Goods. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Retail/Consumer Goods. Walmart’s innovation lab is designed to help them stay competitive in the increasingly online and mobile world. This post is broken up into sections.

Innovation 74

Innovation San Francisco Georgia Technology 74

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

Retail is under pressure to crack the AI code. After all, corporations in every industry are scrambling to adapt and integrate artificial intelligence into their products — and retail is no exception. 15-Min Flash briefing: Can AI Save Physical retail? Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

They’ve used that infrastructure to grow fast and connect directly to their customers. New Frontiers in Retail Tech. Download this research briefing to see how corporates and startups are shaping the future of retail with tech. They don’t need to rely on traditional retail stores for exposure.

Video 78

Video Branding Company Strategy 78