PYMNTS

NOVEMBER 16, 2018

He also said the company recently introduced two additional locations of Nordstrom Local in Los Angeles, one in the Brentwood section of the city and another in Downtown. As of the offering’s roll out, Nordstrom said the company has seen a 50 percent lift in buy-online-and-pickup-in-store. Omnichannel Features.

Los Angeles 116

Los Angeles United States Retail Cards 116

PYMNTS

APRIL 15, 2020

Article is an online furniture pure-play. In order to grow its delivery track record and customer satisfaction scores, the company introduced an in-house delivery program, the Article Delivery Team (ADT), to serve customers in Los Angeles, New York, Seattle, Vancouver and, most recently, Toronto.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

JANUARY 15, 2021

Companies are using it more for logistical planning to fine-tune nettlesome “last mile” delivery snags for better customer experiences. Geocoding relies on exact geophysical coordinates for a given address or location. Recent strides have been made in the use of geocoding technology, particularly in the financial and retail space.

Data 139

Data Los Angeles Study Fraud 139

PYMNTS

AUGUST 17, 2018

Nordstrom continued to make online gains in the second quarter of 2018, with eCommerce accounting for 34 percent of the retailer’s net sales, up from 29 percent during the same period last year. Online Pros — and a Con. For the anniversary sale, online accounted for more than 40 percent of sales during the event, Nordstrom said. “On

Los Angeles 100

Los Angeles Online Marketing Strategies California 100

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

JULY 18, 2018

Online, in stores and at the many multichannel spots in between, furniture shopping is one of those experiences that consumers greatly enjoy the fruits of, but not so much the process behind it. It was clear there was a big demand for a brand that could deliver a better sofa and customization experience.

Los Angeles 100

Los Angeles San Francisco Branding Austin 100

PYMNTS

OCTOBER 25, 2017

All the customer has to do to place their order is smile at the camera. Meanwhile, in New York City, Shake Shake is examining the effectiveness of cashless kiosks when it comes to the overall customer experience at its Astor Place location. The Florida machine is Carvana’s seventh facility.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

AUGUST 2, 2018

The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.” billion on online purchases in 2017. online spending saw a growth rate of 14 percent in Q1 2018. A recent study says that U.S.

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

FEBRUARY 8, 2019

It features the brand’s Luxe Hybrid mattress in its master suite, and the brand’s lower-price The Allswell offering on a custom couch. The tiny house will make the rounds across the country — from coast to coast — and stopping in cities such as Philadelphia, Atlanta and Los Angeles along the way after beginning its tour on Thursday (Feb.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

FEBRUARY 23, 2017

Tom Patterson, founder and CEO of Tommy John , shared with PYMNTS how the men’s underwear company is disrupting the industry not only with its products, but also with its approach to marketing and delivering personalized customer experiences. Now we’ve really taken up this online-first approach, but we’ve never been online-only.

Branding 109

Branding San Diego Los Angeles Online 109

PYMNTS

MAY 13, 2016

Leena Munjal, senior vice president of customer experience and integrated retail at Sears, told the outlet: “Obviously, we want to move the needle. As for the potential for expanding the format to other states and cities in the U.S.,

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

OCTOBER 16, 2018

The Customer Experience. In fact, Cayenne’s customers have noted that they access the app in their spare time, such as when they are in an elevator. At the same time, the app differs from other online retailers in that it doesn’t have unlimited space to list products.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

AUGUST 23, 2019

Sure, activities like shopping online, getting food delivered, catching a cab or finding a gig are some of the most front-and-center examples. In addition to improving the overall customer experience, this has also resulted in a 10.5 No industry is immune to digital transformation. percent increase in revenue since the rollout.

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

PYMNTS

JULY 18, 2018

Sleep-In@Nordstrom featuring Casper launched on July 13 in select Nordstrom stores and online. Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

PYMNTS

MARCH 12, 2019

Sondhi said that, when looking at omnichannel in practice today, it consists of consumers researching an item online, then going into a store and talking to salespeople, or just using their smartphones in the store to research the item there. Omnichannel is still clunky,” Sondhi told PYMNTS. Use Cases In Different Places.

Los Angeles 183

Los Angeles Online Data Retail 183

PYMNTS

JANUARY 19, 2021

In financial services, in the eternal war to keep customers (and themselves) safe from online fraudsters, banks may lift a mantra from the real estate sector: It’s all about location, location, location. Geolocation services are proving to be a powerful weapon against phishing attempts, account takeovers and other schemes.

Data 227

Data Fraud Los Angeles Compliance 227

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JANUARY 24, 2018

Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Both companies have a tremendous data advantage as they seek to understand and influence consumer behavior in-store and online. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

CB Insights

JULY 19, 2017

Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Walmart’s innovation lab is designed to help them stay competitive in the increasingly online and mobile world. work together to improve online and mobile shopping, create new in-store promotions, and more.

Innovation 74

Innovation San Francisco Georgia Technology 74

Gonzobanker

DECEMBER 19, 2016

And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

And, not to detract from what is seriously good chest-puffing, but why is this all good for customers? A Shout Out for a Gutsy Call – Scott Reckard, a reporter for the Los Angeles Times, who first wrote about Wells Fargo’s branch pressure tactics in 2013. Demand in Need of a Supply – Online/mobile commercial loan origination.

Utah 60

Utah System Community Marketing 60

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Consumer channels: selling online vs in-store. online solutions.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78