Customer Experience Leadership National Operations 
NCR
MAY 4, 2018
For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. Improving customer engagement and experience is one of the key goals of these investments. ” Overcoming the obstacles.
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.
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Gonzobanker
JULY 8, 2022
While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.
Abrigo
MAY 5, 2022
Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations. keep me informed.
Independent Banker
MARCH 31, 2022
“I’m so inspired by the professionalism, integrity and commitment of our executive committee and board of directors as we work together to serve the needs of community bankers across the nation,” says Terry Jorde, ICBA senior executive vice president and chief of staff. Bank Operations and Payments chair Alice P. Click to enlarge.
Gonzobanker
DECEMBER 14, 2023
Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors. and Summit Financial Group, Inc.
Gonzobanker
DECEMBER 19, 2022
It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. What an amazing leadership story. The Smarter Bank Customer Experience Award.
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