Remove Customer Experience Remove Industry Remove Leadership Remove Risk Management
article thumbnail

The Four Pillars of Smarter Bank Leadership

Gonzobanker

Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. That’s the new DNA we need to increase across the banking industry.

article thumbnail

10 Top Banking Podcasts You Should be Listening to

Abrigo

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

However, in order to address this leadership mandate, CIOs must break through the tactical mindset and focus that consumes most hours of their day. Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success.

Resources 139
article thumbnail

Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

Elevate priorities that support digital, automation and customer experience. Will an ITM or ATM be enough to retain customers? Risk Management. Risk management was never out, but the level of investment and emphasis we saw during the early part of the 2008-2009 crisis lessened during the past four to five years.

article thumbnail

2021 GonzoBanker Awards

Gonzobanker

MOEs like this are rare in the credit union industry, but we expect with continued demands for scale there will be more. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 143
article thumbnail

Cybersecurity Insurance, AI and Chatbots

FICO

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. Here’s my take.

article thumbnail

2020 GonzoBanker Awards

Gonzobanker

Bad things about the banking industry. Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. billion got the eyes popping across the industry as Chime crossed a reported 10 million users of the app. A recent funding round with a valuation of $14.5

Idaho 172