Remove Customer Experience Remove Financial Technology Remove Fraud Remove Trends
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Don’t miss these IBM sessions at Money20/20

Insights on Business

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. These small group sessions allow for quality time with some of our best experts in financial services. Creating compelling AI omni-channel customer experiences. 10:45-11:30 AM.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. However, topics such as money laundering , adjustments in supervision, and nascent trends also get attention. Financial Businesses.

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Putting smart to work in financial services: IBM at Money20/20

Insights on Business

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. The submissions represented two approaches to Open Banking.

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Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. The submissions represented two approaches to Open Banking.

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Where Are Bankers Targeting IT Investments? William Mills Agency’s Bankers as Buyers 2017 Report Now Available

William Mills

William Mills Agency, the largest independent public relations and marketing firm specializing in the financial industry, released its 14th annual financial services industry research report, #BankersAsBuyers 2017. The report also includes research and articles about what technology, solutions and services U.S.

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5 ways AI can improve customer service

Independent Banker

First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My