Customer Experience eBook Operations Technology 
PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook.
FICO
MARCH 7, 2022
But for many institutions, the ability to offer the latest, cutting-edge customer communication solutions is beyond them, primarily due to cost constraints, or because their legacy technology systems are not fit for purpose. Operational efficiency is poor. How FICO Can Help You Meet Customers’ Communications Needs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch.
PYMNTS
JANUARY 22, 2021
As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model. Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way. It’s been a year of rapid change.
PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth.
FICO
NOVEMBER 16, 2022
65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).
PYMNTS
APRIL 19, 2018
“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. Besides QSRs, this technology is popping up at hotels. Wendy’s is hardly alone.
Expert insights. Personalized for you.
110 
Let's personalize your content